Group permissions: Control Copilot feature access by team | What's New
Control which agents can access specific Copilot features. With group-level permissions, you can assign enhance writing, similar tickets, and merge suggestions to specific teams instead of enabling them account-wide.
Tailor AI access based on team needs, pilot features with select groups, and maintain clearer governance across shared environments.
Want more granular control over Copilot tools? See Group permissions in action: https://zdsk.co/4zaJxxK
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