Learn what prebuilt or native dashboards are in Explore and how they can improve your reporting and analytics experience.

Timestamps:

00:00 - Intro

00:05 - What are prebuilt dashboards?

00:35 - Accessing prebuilt dashboards

00:55 - The “Zendesk Support” dashboard

01:29 - Tickets

01:49 - Efficiency

02:08 - Assignee activity

02:30 - Agent updates

02:49 - Unsolved tickets

03:12 - Backlogs

03:31 - Satisfaction

03:54 - SLAs

04:14 - Group SLA

Where can I ask questions?
Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://support.zendesk.com/hc/en-us/community/topics