✅ Setting up for success with Zendesk WFM: Forecasting
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💡 Learn how to get set up for success with Zendesk WFM.

⚡️ In this session we dive deep into all things forecasting!

⏳ Timestamps:

00:00 - Intro

00:33 - Calculating inbound volumes with workstreams

02:25 - Data collection requests

03:30 - Forecast view settings

05:00 - Workstream folders

06:35 - Recalculating the forecast

07:37 - Forecast parameters

12:50 - Volume adjustments

14:00 - Excluding outliers

14:58 - Staffing parameters

24:05 - Importing historical volumes

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