What's New: April 2026 | Zendesk

Welcome to the April What's New Webinar! In this session, we break down our latest product releases designed to scale your team's efficiency and deliver better resolutions.

We kick things off with opening remarks from Zendesk CEO Tom Eggemeier, followed by a special Q&A with Sami Ghoche (Co-Founder & CEO of Forethought) and Ryan McGrew (VP of Product at Zendesk) to discuss our marquee milestone: the acquisition of Forethought and the future of self-improving AI. Finally, we move into a rapid-fire round of recent product updates across our platform.

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