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6 Things to Consider Before Using AI in Customer Service (+ Examples)

Apr 23, 2024 By Marina Lammertyn In InvGate

Artificial Intelligence (AI) is rapidly advancing across every industry, but is this technology the right choice for your customer service strategy? We've already explored the multiple uses of ChatGPT for customer service, like crafting accurate responses to complaints or creating issue notifications. However, since then, AI has grown and amplified its uses and language models.

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Looking to the future of employee experience: Insights from Jordan Katz, Chief Insights Officer at Simpplr (podcast recap)

Apr 23, 2024 By Derek Miller In Simpplr

Artificial intelligence (AI) has taken the workplace by storm, automating mundane tasks, parsing through big data in seconds, and streamlining countless processes — opening up an endless world of productive possibilities. So with AI in the mix, what does the future hold for the employee experience?

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How to summarize conversations with Slack AI

Apr 18, 2024 By Slack In Slack

Learn how to use Slack AI to summarize a conversation or an entire channel.

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How to find answers faster with Slack AI

Apr 18, 2024 By Slack In Slack

Learn how to use Slack AI to find answers across your workspace.

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How to use Slack AI to recap what you've missed

Apr 18, 2024 By Slack In Slack

Learn how to use Slack AI to recap important activity and updates across your company.

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Zendesk Relate 2024 keynote highlights: AI, CX, WFM, QA, and more

Apr 18, 2024 By Zendesk In Zendesk

👉 Zendesk Relate 2024 keynote highlights ⚡️ Join CEO Tom Eggemeier, Senior Vice President of Solutions and Product Marketing Lisa Kant, and Senior Vice President of Product Management Paxton Cooper as they announce the launch of autonomous AI agents, workflow automation, agent copilot, Workforce Management and Quality Assurance capabilities — all powered by Zendesk AI.

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Businesses of all sizes are working faster and smarter with Slack AI

Apr 18, 2024 By the team at Slack In Slack

Slack AI is available for purchase on all paid subscriptions, helping customers to ignite employee productivity by unlocking the full potential of their data.

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Tips for searching with Slack AI

Apr 17, 2024 By Slack In Slack

Use these tips to get the best results possible when searching with Slack AI.

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Fact vs. fiction - Understanding the role of generative AI in employee-facing applications (webinar recap)

Apr 16, 2024 By Andrea Rowland In Simpplr

In the rapidly evolving field of artificial intelligence (AI), it can be tough to distinguish between myth and reality. The challenge intensifies for organizations exploring the use of generative AI in employee-facing applications.

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Simpplr

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AI Agents: The next generation of AI-powered bots | Zendesk

Apr 16, 2024 By Zendesk In Zendesk

💡 AI Agents: The next generation of AI-powered bots | Zendesk 🚀 Take care of your customer's entire request from start to finish, no matter the complexity. Do it all without a team of developers or massive budget, and constantly improve your experiences with robust analytics. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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