Teams | Collaboration | Customer Service | Project Management

More than half of IC professionals use gen AI multiple times a week, with a considerable impact on productivity. They turn to AI to research information, take notes, and generate content. The tools are open in the background. The habit is formed. But routine use and strategic use are different things.

The fundamentals of internal communications haven't changed. Employees need clarity, context, and trust. But the environment around those fundamentals has shifted considerably. For many IC teams, the gap between what’s expected of them and what they’re equipped to deliver has only increased.

Operations teams are drowning in work that shouldn't require a human brain. Status updates. Resource shuffling. Chasing down project data that lives in six different tools. I spent years managing client delivery for agency teams before joining Teamwork.com, and the pattern I kept seeing was the same: smart people spending their best hours on administrative work instead of strategy. Now, with the emergence of practical AI and automation, we finally have the tools to do something about it.