Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Get closer to your customers with AI Studio

A pivotal moment arrived when our team found itself yet again rushing to deliver insights without adequate time for thoughtful analysis or meaningful product collaboration. "I was hoping to put together that interactive insights workshop," one researcher lamented, "but I'm already getting pulled back into the trenches to screen participants for our next project." This comment struck a chord and became our collective enough-is-enough moment.

Product Roundup: What's new in Rocket.Chat 7.6

Building on recent updates, this Rocket.Chat release is designed to enhance your workspace operations. -> Security remains central to every update, with the new audit trails for full visibility into every workspace setting change. -> Teams move faster - thanks to the improved navigation, clearer communication controls, and faster search capabilities. -> Admins also benefit from streamlined federated user management and customizable LDAP sync for simplified user management.

Process mapping guide: Definition, how-to, & examples

Process mapping is a technique for creating a visual representation of a workflow from start to finish. A process map uses standardized symbols to outline tasks, decisions, and the flow of work across people or systems. Delivery delays. Missed reviews. Duplicate work. These aren’t productivity issues—they’re process issues. When no one sees how the whole workflow fits together, even simple tasks can get stuck. That’s where process mapping comes in. It makes the invisible visible.

Is ISO 27701 the Missing Piece in Your Data Privacy Strategy?

We now live in a world that is increasingly digital and interconnected, and organizations are under immense pressure to protect personal information. Between evolving regulatory mandates like the GDPR and increasing customer expectations, privacy compliance has become an essential need. One powerful framework that helps meet these demands is ISO 27701, a privacy extension to ISO 27001, that establishes best practices for handling Personally Identifiable Information (PII). But what exactly is ISO 27701?

How to Achieve ISO 27001 Certification: A Step-by-Step Guide

Organizations face an information security threat every 39 seconds—with over 2,200 cyberattacks occurring daily. By the third quarter of 2024, global attacks had increased by 75%. In today’s risk landscape, safeguarding sensitive information is a business imperative, crucial for protecting digital assets, meeting regulatory demands, and earning stakeholder trust.

Simpplr's award-winning year: celebrating excellence across the board

In a testament to our innovative solutions and exceptional leadership, Simpplr has received numerous industry awards in recent months. These accolades span employee experience technology, communications excellence, and executive recognition, highlighting our commitment to transforming how organizations connect with their employees.

Celebrating Global Accessibility Awareness Day 2025: How Miro is approaching accessibility

This article was co-written by Philip Strain, Robert Schroeder, Peter Gould, Marcin Pająk, Andrew Hayward, and Stefano Baldan. At Miro, we believe that diverse teams build better products. That’s why we’re deeply committed to creating a platform where everyone can collaborate with confidence. Today, on Global Accessibility Awareness Day, we are excited to share our continued commitment to accessibility and how we’re proactively addressing key accessibility standards.

9 Free Group Chat Apps for Work Collaboration

Business involves so many challenges, but it is always about keeping everyone on the same page. Still, let’s get serious, no one wants to invest fortunes just to chat with one’s team. Maybe your budget is tight or you’re just out seeking better ways to make the collaboration more effective; anyhow, finding a decent, free group chat app makes you feel like a treasure hunt winner.

12 Best Communication Tools (with Pros and Cons)

When you’re a team of two, everything is simple. Your roles and responsibilities are clear. Team communication is pretty easy, too. A quick elbow nudge and a friendly, “What’s up, pal?” keeps things flowing. But as your company grows, group communication can become quite a challenge. Suddenly, team communication can feel chaotic. You might find yourself juggling different platforms like WhatsApp, Facebook and Skype. It can get messy!