The latest News and Information on Collaboration, tools and related technologies.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to help keep things spooky this October.
A document management process automation enables organizing, securing, capturing, digitizing, tagging, approving, and completing tasks with your business files. For instance, Workativ’s document management process automation on Slack or Microsoft Teams app make it possible to access files, collaborate, track, and securely send sensitive content and information from anywhere there is an internet connection.
Although HR processes are embracing technology more than ever before, they still face rampant operational issues when working at scale. Issues faced by current HR processes include: Although such issues are keeping organizations from functioning at their maximum efficiency, they are also acting as key drivers that are motivating managers to explore new technological possibilities.
Strengthening relationships, creating online connections, and improving digital customer relationships have never been this essential. The year 2020 brought many uncertainties, but there is no doubt that efficient online communication helps to maintain good relationships between companies and customers in times like these.
Chatbots are no longer a new technology in customer service. Customers are using them to get support across a variety of industries, whether they need help changing a hotel reservation, paying a bill, or finding the perfect lipstick color. Business use of chatbots and conversational AI is only going in one direction.
We’re excited to announce the release of GitHub Plugin version 2.0, which adds some new features that increase productivity and reduce the need to context switch between Mattermost and GitHub. As usual, our open source community members have played a key role in developing all of these features and I’d like to say “Thank You!” for their help. Our GitHub plugin is one of the most popular integrations on Mattermost and we use it every day as part of our development process.
