Teams | Collaboration | Customer Service | Project Management

Keeping customers satisfied during hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight

Dec 3, 2024 By Zendesk In Zendesk
How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.
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Vivantio

Top Strategies to Identify Asset Management Cybersecurity Risks

Nov 27, 2024 By Simon Green, Head of Information Security In Vivantio
Did you know that unmanaged digital assets pose a serious security threat? Breaches involving these unmonitored assets take an average of 291 days to identify and contain—24.7% longer than breaches involving managed data. This delay highlights the critical importance of effective asset management in cybersecurity to mitigate potential threats (phoenixnap.com). In this article, we’ll cover the basics of asset management in IT Service Management (ITSM) and cybersecurity.
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How to scale customer support in the AI era, with Zendesk + HyperJar

Nov 26, 2024 By Zendesk In Zendesk
How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.
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Vivantio

Predictive Analytics: Allowing Agents to Anticipate Customer Needs

Nov 21, 2024 By Vivantio Press In Vivantio
Predictive analytics is transforming IT Service Management (ITSM) and customer service by enabling businesses to anticipate customer needs and deliver proactive solutions. Through advanced algorithms, predictive analytics evaluates past and real-time data, allowing ITSM teams and customer service agents to detect trends and identify potential issues before they escalate. This foresight enables teams to design tailored experiences for each customer, significantly improving the overall customer experience.
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teamsupport

The Significance of Customer Feedback Loops in SaaS

Nov 21, 2024 By Riley O'Donnell In TeamSupport
In the fast-paced world of the software industry, customer feedback is more than just valuable—it is essential. Creating a seamless feedback loop is critical for the evolution of service offerings, enhancing customer support, and ultimately determining the success of a SaaS company. Feedback loops enable the constant refinement of service features and offerings by incorporating real-time data from the end-users.
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