Live TSU Webinar November Ending With Insight
TeamSupport’s onboarding specialists and product experts Grayson Birkelbach and Dan Mowinski will demo our analytic tool: Team Insights!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Live TSU Webinar May 2024 Rediscovering Ticket Templates
This educational webinar is intended for all Support users and will not only get you one step closer to attaining your TSU Master’s degree but will also help you be more effective with your TeamSupport solution and improve your customer relationships.
Live TSU Webinar June 2024 Streamlining Ticket Management with Approval Workflows in TeamSupport
Join us on Wednesday June 26th, from 11:00 am - 12:00 pm CST for our monthly TSU webinar where we will explore the Approval Workflows feature in TeamSupport! This powerful tool ensures that critical ticket status changes are reviewed and approved by designated managers, preventing errors and ensuring smooth resolutions. We'll walk you through the setup, usage, and benefits of Approval Workflows, providing you with the knowledge to enhance your team's efficiency and customer satisfaction.
Incident Management Process: Best Practices Within ITIL
Welcome to our detailed guide on the incident management process. Today’s world runs on technology, making IT support crucial for businesses and service providers. You need a strong strategy to quickly handle issues, keep your business going smoothly, and reduce hiccups when an incident occurs. When dealing with any type of incident you’ll want to follow a step-by-step method throughout the incident.
Transforming Customer and Employee Experiences with Freddy AI | Siddhartha Agarwal | Refresh2024 NYC
Join us for an enlightening session from Refresh 2024 in New York, where Siddhartha Agarwal, Senior Vice President of Product Strategy and Operations at Freshworks, delves into the transformative power of Freddy AI. Discover how Freshworks is revolutionizing customer and employee service solutions for companies of all sizes. In this video, you will meet Freddy AI and learn how.
The humanising power of AI in CX
With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans. And when we operate from this principle, we can see how transformational AI can be. This is especially true for CX leaders.
Zendesk Workforce Management roles, permissions, and audit logs | Zendesk product spotlight
Zendesk Workforce Management roles, permissions, and audit logs | Zendesk product spotlight Manage Zendesk WFM roles, permissions, and audit logs efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight
Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight Import data, apply dynamic filters, and set triggers based on custom objects. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight
Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight Utilize secondary overflow groups with Zendesk advanced routing queues for better customer service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk pre-built dashboard for GenAI | Zendesk product spotlight
Zendesk pre-built dashboard for GenAI | Zendesk product spotlight Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.