Allow your Supervisors to have a birds-eye view of all active chats. Your supervisors will be to also "Whisper" and train their agents in real-time.

We have made some wonderful improvements to our chat functionality. If you are currently using our Legacy chat feature, we would like to introduce you to the New "Messaging and Live Chat" tool.

Do you have a customer reach that goes around the globe? Allow your chat agents to speak in the language of your customer.

Do you have a CRM or another system that you want to push or pull information from? Messaging and Live Chat integrates with several systems to make sure your chat agents and other members of your team have visibility of every chat.

Learn how to design brand-safe conversations for your customer experience - all in less than 30 minutes.

In this CX Moment featuring Mizuno you’ll hear insights from Mizuno’s Whitney Conner, Director of Customer Support, on: The importance of weaving a company’s philosophy into the customer experience How to work seamlessly with different departments, from sales and marketing to accounting and IT Translating a commitment to sustainability into a positive experience for customers.

📣 We asked thousands of consumers what they expect from AI (and how your business should be using it). 💫 Break down all five findings from the latest #CXTrends report research: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead. We also launched our largest product announcements for the year, including Zendesk AI.

We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.