With so many new customer communication channels opening for business, the classic contact center can seem kind of old school. Nobody wants to phone a business anymore, right? Wrong. In fact, 66% of customers still typically resolve their issues with a company via telephone, according to our latest Customer Experience Trends Report. While many support issues can be resolved via messaging, email, or self-service, sometimes it’s just easier and more efficient to pick up the phone.

Customer relationship management (CRM) software can be a great resource for you and your team. If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects. Yet this adage is only true if: Around 65 percent of CRM projects fail due to low user adoption. Why?

With COVID-19 in full swing, today’s businesses must adapt faster than ever. Travel restrictions, quarantines, and business closures are all having a detrimental effect on our economy, way of life, and livelihoods. As product managers, we are the linchpins governing the decision-making process, requiring constant communication with our stakeholders. On a good day, this comes with many difficulties, but during a pandemic, when everyone is working remotely, these challenges multiply exponentially.

The current global outbreak of Coronavirus COVID-19 has forced businesses to take new measures to prevent the spread of the pandemic. Many companies, including Google, Twitter and Apple, have now focused on providing remote work options for their employees. Why? As most of the workforce works from home, there’ll be minimal physical contact – ensuring that they contain the spread of the disease.

Templates Product Marketing Manager at Miro Kristin has worked in brand, design, and product marketing. She is passionate about building templates and tools so nobody ever has to start from scratch. Communication is crucial on any team. But it can be trickier when your team is working remotely. That’s when visual frameworks come in handy. Here are six templates you can use to streamline your daily routines and run better meetings remotely.

School may be closed, but this ain’t no vacation. Here’s my tried-and-true game plan for staying productive (mostly).

Maintaining success in a large open source project is one of the key objectives of Mattermost. We have hundreds of contributors and we want to create a project that could serve as a model in the Go community. Having said that, following idiomatic Go principles is the thing that we care most about while maintaining our code consistency. For this specific task, we utilized go vet and with this blog post, I would like to explain how we pushed the limits of this tool by extending it.

Everything is moving along nicely with your company and then – out of nowhere – an emergency pops up. For some companies it could be their software is having login issues, but one emergency many companies are working through currently is the emerging concern and uncertainty created by the Coronavirus (COVID-19). Events around the world are being postponed or cancelled, and it’s fundamentally changing the way people work and interact with each other.

Suddenly found yourself in a virtual working world? Fret not, here’s how you can manage your next all-hands, conference or team meeting digitally

There are many benefits of using a remote workforce, such as lowering overhead costs and gaining access to a larger talent pool. However, this trend also opens up more opportunities for cybercriminals to hack into your system and steal sensitive data. Cyberattacks can lead to customer loss, brand reputation loss, and productivity/operational loss. In fact, customer attrition rates can increase by as much as 30 percent following a cyberattack!