Looking for ways to track your employees’ productivity? Employee productivity tracking helps managers or business owners determine how they can improve their overall business productivity. Tracking employee productivity also helps them identify which employees are the most productive, and which employees need more support to increase their output. In this article, we’ll cover why you should consider tracking employee productivity and give you five handy tips to help you out.

Like the perfect storm, 2020 blew in and turned business on its head. And today, business operations, offices, and even customers look quite different. According to a recent McKinsey survey, over 75 percent of customers in the U.S. have tried something new when it comes to how they shop, the services they use, or how they communicate with companies. Many of these changes are likely to stick around long after the pandemic is over.

Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything else. Their emphasis on customer-centricity shows how customer service values can reap a wide-reaching impact on the growth of any company. If you get the culture right, customer service values will follow. In growing companies, support reps are riddled with steep targets to be on the right side of service metrics.

Are you planning to enhance the productivity of your business operations? Do you want to implement specific changes in your marketing activities? Well, if your answer is yes, don’t just introduce the changes straightaway. It will undoubtedly invite trouble, especially if it’s a significant change that could impact your way of doing business. Rather, you should try out Team Management Software. But, if you ask me why, here is the answer.

When lockdown hit, it immobilized the entire industry; staff had to transition to working from home, tenants and clients could only be supported online or over the phone and all repairs and maintenance work was brought to a sharp halt. Fast forward to now, after months of moving operations online and trying to digitize processes, several industry challenges have been put under the magnifying glass.

You can never be productive if you take on too many responsibilities. You will end up spreading yourself too thin and will not get anything done, at least not well or on time. That’s often what separates highly productive people from those running behind – ability to prioritize and respectfully say no. Most people don’t feel comfortable turning down another person. Especially in a work environment where the fear of being judged for saying ‘no’ is heightened.

Both Time Doctor and RescueTime are great productivity management and time tracking software. But which one is right for you? This article compares Time Doctor and RescueTime’s best features to help you make the right choice. We’ll cover what these tools are, along with a detailed TimeDoctor vs RescueTime comparison to help you out.

“Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or brand being supported through the efficient and effective delivery of support.”1 That’s according to a recent report by ServiceXRG, a research firm that helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel of choice. From ticket deflection to smart automation, the impact of AI on customer service is announcing itself in surprising ways. A customer can now start a conversation over chat, continue it via phone, and pick it up later over email within the same conversation thread.

With e-commerce swiftly becoming popular all over the world, chat bots have become the new rage where every business online is ready to invest in them. Chat bots for customer service have become essential as this software application has proven to be an excellent online collaboration tool when it comes to automated conversations with clients.