Live-chat is a stellar way to improve customer service and support success for any business. And increasingly, chatbots are becoming a way to automate vital business interactions with potential leads and customers any time of the day, even when workers aren’t present. Typically, to fill live-chat spots, you will need more manual labor. More employees and increasing overhead.

A great thing about the Home screen in Basecamp 3 is that your drafts, bookmarks, and assignments are all easily accessible. Load up Home, click a link, and see all of your assignments or your drafts in one place. There’s just one problem with this approach: You have to leave whatever you’re doing to get to these links. We wanted to make it easier to find and access these “My…” links, and now you can!

Businesses are more likely to build a real connection with their customers when their outreach is personalized. To send a thoughtful message at the right time can make a customer think, “Oh, perfect timing” and want to follow-up. But how can it be done in a way that accommodates a large customer base and in a manner that benefits the customer experience?

Digital transformation is more than just optimizing your existing modus operandi with new technology and tools – it’s about creating a sweeping change in the way that you do business. As technology has become omnipresent in consumers’ day to day lives, the way they interact with businesses needs to change to keep up.

Feb, 2019 – Workativ, a niche product company focused in helping companies use intelligent automation products, has launched a new Workativ Assistant platform, an innovative product that combines cognitive algorithms, automation and machine learning to transform workplace IT support.

When it comes to customer support, there are two different variations that work in conjunction to form a well-functioning support system. They are proactive support and reactive support. Reactive support is undertaken in response to an outside request. When customers fill out a support ticket or send in a question, answering that in a complete manner is reactive support.

In the data-driven corporate world we work in, metrics are everything. And, thanks to so many technology solutions on the market, getting information is easier than ever before.

More often than not teams need to work alongside contractors, clients or suppliers. Sometimes temporary but sometimes long-term. Emails are becoming dated and private messengers have no place in business. The possibility to communicate securely and fast with externals without granting too much access, is of great value. Why not use the proven secure collaboration platform already in use and extend that to partners?

Working in a remote team can be very challenging, especially if you’re trying to schedule a meeting with someone in a different time zone. As a distributed organization of 150+ people working from Europe, the United States and Australia, we know first-hand how painful this scheduling process can get, but we also understand that real-time communication is critical when you are building the next big thing.

Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.