Teams | Collaboration | Customer Service | Project Management

Latest Blogs

New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard

Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.

Overriding the Mute Switch and Do-Not-Disturb with Pushover for Teams

Pushover is used in many organizations for sending network monitoring alerts to Ops teams and even in many volunteer firefighter departments to send out secondary alerts. A popular feature Pushover has had for years is our Emergency-priority alerts, which repeat at a given interval until the recipient acknowledges it by tapping a button on the notification.

Communities (aka Groups) are here!! Announcing Riot/Web 0.13, Riot/iOS 0.6 and Riot/Android 0.7.4

We are super-excited to announce major new releases of Riot across both Web, Desktop, iOS and Android! This is the first time ever that releases for all platforms happen to have lined up in sync… and meanwhile over on the Matrix.org side, there are also releases of Synapse 0.25 (needed for the latest Communities features) and even a new stable 0.3 release of the Matrix Spec itself (after an accidental 16 month hiatus :S)! So: happy release day everyone! :D

New Riot.im mobile is here! Jitsi video conferencing, _really_ dark theme, and more!

The latest release of Riot.im is here! We’ve added Jitsi integration to bring much improved video conferencing, plus hot on the heels of the dark theme the really dark theme comes to Android (true black for maximum OLED battery-saving goodness), and experimental widgets-for-mobile lands in Riot.im mobile labs!