Teams | Collaboration | Customer Service | Project Management

How to Manage Remote Teams for Ultimate Productivity in 2020

It seems from all of the new trends in 2020, such as ordering your groceries through Instacart or your dinner on UberEats, that managing remote teams that work from home is most likely a trend that will become more mainstream, if not the new norm. According to the Boston Globe 20% of the United States population worked from home prior to Covid 19 and that number has tripled as the pandemic continues.

What Is a Work Breakdown Structure in Project Management?

Work breakdown structure is a good way to get any project off the ground and can often determine the success of a project. That’s why project managers need to learn how to master them. This article will help you understand the work breakdown structure and create one on your own. Project management is by no means easy.

A complete guide to key performance indicators: Definition, uses and examples

It’s the end of the month, and you’re preparing to update your team and your manager on the status of your project. You know it’s going well, but you have to show them. How do you share the project’s successes, and any concerns you have, in a quantifiable way? The answer is key performance indicators (KPIs). KPIs measure specific aspects of performance, enabling you to monitor and share progress in a clear, objective way.

Exploring Productivity: Which Metrics Matter Most?

Even before the Coronavirus pandemic turned millions of people into newly-minted remote workers, companies were already acknowledging a rapid shift toward decentralized workspaces. Not only are workers increasingly prioritizing flexibility, making remote work a selling point to attract top talent, but embracing decentralized teams broadens access to a global cadre of candidates.

6 Useful Software Tools For Working And Managing A Remote Team

Gathered for you a set of 6 programs, with which you can organize any workflow from home. Remote work is not only the need for a time but is also becoming a future trend. When people work remotely on the same project or for the same firm, sometimes it becomes challenging to manage remote teams. From work visibility and time tracking to creating a sense of responsibility, you need to manage everything. With the right remote working software, you can easily keep track of your employees.

Real World Information Management Use Case: Identifying Internal Breaches

When we think of data breaches, we think of nefarious hackers located in a dingy basement halfway around the world who want little more than to extort money. While some cybersecurity events do fall under that umbrella, an incredible 40% of breaches still occur the exact same way: as a direct result of the actions of your employees.

Scoro Adds French to Its Business Management Platform

We’re delighted to announce that in addition to Spanish, we’ve also made Scoro available in French. With the growing interest in our business management software from French-speaking countries, we wanted to respond to this demand and improve the experience for both current and future clients. Companies in more than 50+ countries use Scoro’s software daily – signaling a growing demand from companies eager to manage their business in a single place.

Part 1: How Customer Support Drives and Grows Recurring Revenues

“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.” That’s how the new whitepaper by ServiceXRG introduces the concept of how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance.

Introducing Miro Experts: A hand-selected network to help customers solve visual collaboration challenges

Miro pioneered the collaboration market with its online whiteboard back in 2011 (as RealtimeBoard). Early adopters quickly got the benefits of getting together in front of PC screens and collaborating as if they were in the same room, but had trouble defining how to use it for work every day; or, what’s possible, and what’s not? As the solution was completely new, we joined those early enthusiasts in an exciting journey to establish online whiteboarding practices.

The Beautiful Game: Freshworks and the power of 10

Perseverance. Adversity. Defeat. Triumph. Freshworks has covered the pitch with an extraordinary decade in SaaS. Ten years strong, we buried the goal into the back of the net with big league wins­­—we were ranked number 16 on 2020 Forbes Cloud 100 list, recognized in the 2020 Gartner Magic Quadrant for IT Service Management Tools, named a ‘visionary’ in Gartner’s Magic Quadrant for CRM customer engagement center, to name a few.