The final part in our three-part series on changing support software is all about the tactical aspects. In Part 1 and Part 2, we discussed how to identify if your company needs to switch and how to choose the right solution if you do. Now, it’s time to get into actually making the switch happen so you can enable a support team with happy agents that serve happy customers--complete with rainbows and unicorns!
Here are the new features and enhancements for the May 2020 Release of OneDesk. This release was rolled out on May 12, 2020.
The need for better and more specialized systems has been the major call for the fast-paced evolution of technology over the years. Newer hardware and software systems are constantly introduced. Hence, it is always a matter of time before older special-purpose systems are outdated and deprived of resources for support and maintenance.
In recent weeks, circumstances around the Covid-19 crisis have meant that companies have had to pivot quickly to remote working. The trouble is, many organizations didn’t have a plan in place for this change. It’s understandable that they’d want to turn to market-ready, widely available tools to collaborate quickly from anywhere, however, there’s a real danger of cobbling together your business collaboration stack using consumer-grade tools.
According to research by small business marketing platform, FiveStars, customer visits to local businesses in the U.S. and Canada dropped by 70 percent between March 8 and April 12. It doesn’t take a statistician to realize that losing that many customers in one month represents a serious blow. But not every mom and pop shop is collapsing.
A global crisis means a 9-to-5 schedule may no longer work for employees. Here are tips from Slack managers on how to best support your teams
Scoro centralizes the most important aspects of your business, and allows you to manage your team, projects, clients, and finances easily in a single solution. One of the great things about having a central platform covering different processes is that it provides a 360° overview of your prospects and customers. But what if you are using additional business applications next to Scoro, and wish to keep all that customer data together?
Since the nationwide lockdowns in wake of COVID-19, there haven't been too many stocks that have been spared from the share market massacre. Since February, the broader markets have lost more than a quarter of their value. But for virtual collaboration tools like Zoom and Slack, the scenario is completely opposite. Zoom’s download has skyrocketed. Just take a look at Zoom stock chart and see how COVID-19 changed the game for Zoom video Stock. Zoom video stock has a strong RS line now.
AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywood film with that exact two-letter title. It may have been novel then, but as we move into the 2020s, things are very different indeed. Artificial intelligence – a term used to describe a group of technologies – is having an immense impact on everyday life. AI is reshaping processes and activities in a wide range of settings.
The pandemic has begun showing signs of slowing down, and companies the world over are mulling resuming operations to business as usual. The need and demand for a strong, capable, and coordinated customer service team has never been greater. We’ve put together a list of apps that would help you and your team navigate the current situation and any future emergencies, without sacrificing customer experience and satisfaction. /p>
