Teams | Collaboration | Customer Service | Project Management

So, it’s official. We are in a recession. But some experts say investment in digital transformation during a recession should remain steady. The National Bureau of Economic Research declared on June 8 that the recession began in February. It’s an unusual recession, by all standards — one not caused by macroeconomic financial mechanisms as in 2008 with the housing market collapse or in 1981 on the heels of tight monetary policy and an energy crisis.

A lot will happen over the next 1,000 years, and the codebase for the Mattermost open source project will be along for the entire ride. On July 8, GitHub successfully deposited 21 terabytes of open source repository data in the Arctic World Archive, a (very) long-term storage facility located on the Svalbard archipelago in Norway near the North Pole.

If you’ve been looking for a project management tool with time tracking capabilities, you’ve probably heard of Jira. Used by tons of companies, Jira is popular for its ability to support any type of project. While many teams use Jira time tracking to manage their projects, it’s not the only thing they offer. From project roadmaps to Agile project development features, Jira has a host of great project management features to help you out.

Your mood, your demeanor and your verbal and nonverbal behaviors exert a powerful influence on your team members and the working environment. Every moment of the day, our brain is busy scanning the environment for unpleasant things we should avoid and pleasant things we should rush toward. Those things we actively work to avoid put us in “defensive” mode, and the positive items we seek out trigger what she describes as, “discovery” mode.

We’re often asked how Scoro differs from other business management software. Although there are many excellent features our clients always talk about, such as customizable dashboards and automated reports, it’s not about any one feature. Scoro’s biggest value is the complete solution that brings together all our features – empowering businesses to manage their entire workflow in one place.

You want to stop focusing only on getting tickets closed and instead work on building strong relationships with your customers. You’ve determined that e-mails and spreadsheets are no way to manage support interactions. And you want to break down the silos between support, sales, and product development and improve collaborations between these departments.

This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been impacted by these events resulting in major fluctuations in consumer trust.

Think of communication as the oxygen of a remote team. Like a good relationship, it takes work to communicate well, and there are ups and downs. As Carol Dweck from Stanford University, shares in her book Mindset: "It takes work to communicate accurately. It takes work to expose and resolve conflicting hopes and beliefs. It doesn't mean there is no 'they live happily ever after' but it's more like 'they worked happily ever after.'"

It’s no secret that the significance of an effective customer service strategy lies not only in delighting existing customers but in drawing in new business as well. Customers have become increasingly impatient and expect companies to respond to them faster. They are also likely to switch to other businesses or companies if your response time is too high.