It’s another new year and potentially a new IT service management (ITSM) budget for many. But what ITSM trends should your IT organisation be focusing on? The quick answer is “those that will help improve what matters most to employees and business outcomes”. However, this isn’t really what you came to this blog to read about. So, to help, here are some of the top ITSM trends that might apply to your IT organisation in 2024 and my thoughts on some of them.

Your product roadmap gets everybody on the same page about the vision and direction for your product — from what goals you’re aiming for to what features you’re working on (and what ones you’ll work on next). It’s chock full of valuable information for your internal team members and external stakeholders. But that doesn’t make any difference if people can’t actually understand it. Roadmaps can quickly become unwieldy.

Strike a harmonious work-life balance with the 168 Hours Technique. Embrace tools like digital planners and Insightful's employee time tracking software. Navigate challenges, boost coordination, and gain real-time insights. Make every hour count!

Leap into the ’’eat that frog’’ technique and tackle challenging tasks head-on. Uncover roadblocks, tips, and tech tools like task apps and time-tracking software. Discover how Insightful can turn your team into task-conquering champions.

Dive into the dynamic world of Agile Results—a time management technique tailored for the modern workplace. Learn how to increase the productivity levels at work, improve resource management, and help your team through the ups and downs with proper digital tools.

An onboarding process is a structured approach to welcome new hires and set them up for success. When done right, onboarding helps new employees learn quickly, grow in their roles, and understand why their work matters. Learn about the benefits of great onboarding and how to achieve them, plus create your own onboarding process with four simple steps.

Just like in every recipe, there is the key ingredient and without that key ingredient, the recipe can never be at its full potential. Team Cohesion is one of the most important ingredients you need for making a recipe for a very high-performing, efficient, and hard-working team in the office. Today Team Cohesion is not just a nice-to-have feature it’s a must-have feature team Cohesion is not just the sunroof in your car it’s like the engine of the car, it can’t move without one.

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation.

The alarm went off at 5:30 am, jolting John awake. As he got out of bed, John wondered again if working the “first shift” was right for him. He had started this early factory job after high school. Now, 5 years later, he still wasn’t used to the pre-dawn hours. At first, the extra money was nice. But John had started questioning if the early hours were worth the health and social costs. Sipping his morning coffee, John looked at the pros and cons of the first shift.

In the dynamic world of legal practice, efficient time management is not just a prerequisite; it’s the foundation upon which success is built. Attorneys navigate the delicate balance of providing exceptional legal services while ensuring they are duly compensated for their time. The age-old debate between block billing and Flowace time tracking software has persisted, but a paradigm shift is underway.