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Latest Blogs

9 best billing software for consultants

Consultants striving for efficiency and precision often face the challenge of managing client billing seamlessly while ensuring accuracy. The traditional approach of manual billing is time-consuming and error-prone, which can hinder your productivity and impact your bottom line. The solution? Billing software catered specifically to the needs of consultants.

How to create a perceptual map: Perceptual mapping template

A perceptual map is a chart used to illustrate where a product or brand and its competitors are positioned according to consumer perception. Learn how your brand can unlock industry insights through perceptual maps and identify paths into new marketplaces. When it comes to positioning your brand or product in the marketplace, consumer perception is king. But for marketers, it can be difficult to distinguish between your actual position and where you perceive yourself to be.

How to Fire Employees Legally

Firing an employee is never an easy task, but it is sometimes necessary for the success and well-being of a company. However, it is important to understand the legal considerations and steps involved in terminating an employee to avoid any legal issues that may arise. Knowing how to properly fire an employee can help protect the company and ensure a smooth transition for all parties involved.

CX Trends 2024: Unlock the power of intelligent CX

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams. In just a few years time, these forces will radically transform the pivotal connection between customers getting support and the organisations that provide it.

How To Help Your Employees Avoid Online Scams & Frauds?

Online scammers and frauds are like unwelcome guests at a party. They sneak in, aiming to steal your company's hard-earned money and private information. But there's good news! You can teach your team to spot these sneaky tricks and keep your business safe. In this article, we will show you how simple steps and a bit of know-how can create a strong shield against these online pests.

What the Best Service Desk Will Look Like in 2024

Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers. To “wow” customers in 2024, you need forward-thinking service desk software that utilizes the latest technology and best practices.

Useful Timekeeping Practices to Record Your Working Hours

Online timekeeping is a great way to record and streamline work activities in your company. People often record their hours using a rudimentary method like paper and spreadsheets. Unfortunately, these are often error-prone, time-consuming, and impractical. In the meantime, the Fair Labor Standards Act (FLSA) requires employers to track worked hours by “nonexempt employees,” who are usually paid by the hour.

Data-Driven Decision-Making: A VP's Toolkit

Big decisions at work can be tough. It’s tempting just to trust your gut. But that might not be best for the team. When you use facts and data to decide, your choice will truly help the business. The numbers don’t lie. Leaning on data takes the guesswork out of deciding. It makes your choice clear and backed up by evidence. So, when faced with an important call, don’t just go with your instinct. Look at the cold, hard facts. Let the data guide you. Your team and company will benefit.