Every manager needs a clear scope for every project in their pipeline. Without planning for project scope, how will you manage expectations effectively and avoid problems like increased expenses or missed deadlines? Let's just say no project is perfect. That's why using a project scope template is essential to plan for any surprises or potential setbacks.
Companies have put customer service at the top of their priority lists for 2021, and with good reason. 77% of customers say they're more loyal to businesses that offer top-notch service. But what does great customer service look like these days? Have customer expectations changed?
With a plethora of collaborative tools out there, it’s easy to become bewildered by the sheer volume of choice. What’s more, the definition of “project management” and “work management” in the context of software can be difficult to distinguish. If you’re wondering which type of solution would suit your organization, here’s a handy guide to the main difference between Project Management Software (PMS) and Work Management Software (WMS).
Wondering how time blocking can make you more productive? Many of us are constantly stuck trying to achieve an excellent work-life balance. So you might already know being productive isn’t easy with tons of commitments. Fortunately, that’s where time blocking can help. It’s a simple time management method that allows you to gain more control over your workday. In this guide, we’ll cover what time blocking is and how it works.
A long line of customers, last-minute cancellations, and employee no-shows can affect any business. It impacts morale and productivity as your team would be overloaded with work. So how do you fix these problems? By adopting rock-solid employee scheduling practices. You need to chalk out a powerful scheduling process that protects your bottom-line. In this article, we’ll cover eight scheduling challenges and highlight a few tips to overcome them so you can create great work schedules.
Launching a business can sometimes be challenging because you have to make vital decisions. Thus, it’s hardly a surprise that one of the mistakes many startups commit is miscalculating the time they’ll need to finish a specific task. And this can hurt a company’s productivity. In this post, we provide five startup mistakes to avoid in time management.
Workflow efficiency has never been more important. As the COVID-19 pandemic tightens purse strings across the globe, organizations of all sizes are looking to get more done with less. Workflows are a vital asset to any organization. It has been found that approximately three hours of every eight-hour workday is wasted on irrelevant or personal tasks.
It’s no secret that effortless customer service takes, well, a lot of effort. To turn an IT request into a quick and effective response, key details need to be shared between the agent and the IT team member responsible for resolving the ticket—often across multiple tools.
Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer support agent online at Zappos? If you have, then you most probably fondly recall how the rep helped you find a product or solution that perfectly matched your needs. These employees create memorable experiences by putting in dedication and effort to meet all your requirements. And they do this for every customer they interact with.
The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients and acquire new customers faster. While CRM software is essential for managing sales leads, you also need a good CRM strategy as a foundation for your efforts. We talked to Freshworks salesperson Stephanie Taiwo, as Head of UKI Business Development, to get her seven top tips for managing leads and driving conversions.
