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Don't get tunnel vision

Based in San Francisco, Morten is the CEO of Wire, an enterprise-grade, end-to-end encrypted collaboration platform. He has over 20 years’ experience in the technology industry, as well as extensive go-to-market and SaaS experience spanning both the U.S. and European markets. Previously, Morten was the CEO at Huddle, a content collaboration platform serving large professional services firms as well as the UK and U.S. governments.

Scale up collaboration with more flexibility from Miro

Today we’re introducing Miro’s Flexible Licensing Program: a new offering created to help organizations of all sizes scale visual collaboration at their own pace — unlimited licenses every quarter with no upfront commitments or retroactive fees. The past year has taught us that people and organizations are more resilient when they come together. In many ways, we’ve had to redefine what it means to be “together,” and by extension, to be connected.

Tips and Tricks to Set Up Your Apple M1 for Development

I recently joined Courier as a Software Engineer and part of the onboarding process was to set up and configure my development environment on the new M1 MacBook Pro. This task was more complicated than usual because, with the new MacBooks, Apple has replaced their long-running Intel processors with their own M1 chip. To help you take full advantage of the power of the new MacBooks, here are some tips and tricks I picked up when setting up my own machine.

Asana tips: 4 ways to be more organized at work in the new year

New year, new you—but same organizational habits? No thank you. If you’ve resolved to be more organized in the new year, you’re not alone—according to the Anatomy of Work Index 2021, being more organized and finishing work on time is one of the top three work resolutions for 2021. But despite the fact that millions of people around the world set New Year’s resolutions, previous surveys have shown that less than 8% of people accomplish them.

A Customer Support Photo is Worth a Thousand Words

This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 reasons your customers want to be able to text support” here. It shouldn’t come as a surprise that a photo can greatly enhance any text message you’re trying to send. That includes messages you send in a customer support role to help customers solve a problem or those texts your customers send you.

6 CX Trends That Will Dominate Retail in 2021

2020 taught us that predicting the future can be a risky business. But that’s not stopping people from looking into the crystal ball. In fact, the search term “2021 retail trends” on Google yields a measly 416 million results. Given this, you might wonder why we’re doing this. For starters, we’ll limit the scope of this blog to customer experience in retail and e-commerce.

Putting technology at the heart of public services to improve the citizen experience

Local councils in the UK public sector are under increasing pressure to deliver seamless, easy-to-use services, which are accessible to a diverse demographic, as cost effectively as possible. Councils in England will face an overall funding gap of £6.5 billion by 2025, even before COVID-19 is factored in. Coupled with this deficit, local councils are expected to deliver public services that emulate the end-user experience constituents receive from private businesses.

Monitoring Employee Productivity in 2021: Benefits, Challenges, Tools

Interested in monitoring employee productivity? Whether you’re a brick-and-mortar office or you transitioned into a remote team due to the pandemic, it’s essential to know how productive your employees are. Monitoring your employees’ productivity helps both the employer and the employee gain accurate insights into how to boost their employee performance metrics. In this article, we’ll cover everything you need to know about monitoring employee productivity.

Harvest vs Toggl: 2021 Comparison

Looking for a one-on-one Harvest vs Toggl comparison? Harvest and Toggl are primarily time tracking tools. However, Harvest supports workforce management features like timesheets and invoicing, whereas Toggl offers various reports to help you gain team performance insights. This way, both tools can help enhance your team’s productivity levels. But which time tracking software should you choose? In this article, we’ll do a Harvest vs Toggl comparison to help you pick the right tool.

8 questions we think should be answered before regulating technology

At Atlassian, we believe that the future will be led by innovation and technology. Particularly now, in the midst of the COVID-19 pandemic, we can see just how integral the tech industry has become, interwoven into every facet of our lives. As technology becomes indispensable, it is inevitable and appropriate that governments take steps to mitigate the risk factors from this deep integration of digital technologies into our day-to-day lives. Get stories like this in your inbox