Teams | Collaboration | Customer Service | Project Management

Latest Blogs

5 Keys to Managing Individual Performance Remotely

The goal of management is always to ensure productivity and the fulfillment of preset objectives. But having so many employees working remotely because of current global circumstances or corporate policies makes performance management challenging. Here we have keys to managing individual performance remotely. None of these keys involve cracking a whip for getting the level of performance you want.

9 real estate metrics to motivate your agents and plan for growth

How do you measure performance for a real estate business? This question may seem straightforward, but it’s not always easy to know which real estate metrics you should prioritize. While the exact KPIs will vary from company to company, there are guidelines you can use to help identify which metrics are the most relevant for your business and goals.

The Remote HR Department in 2021: Best Practices to Manage Employees from a Distance

Not only are HR departments charged with developing and implementing pandemic safety protocols, onerous budget and personnel reductions, and the rapid transition to remote work, but they must also support a workforce that’s stressed out, less productive, and off-site. This problem predates the pandemic, but it’s taking on renewed importance as companies fight to thrive in an increasingly digital environment.

How to measure and analyze employee productivity

Traditionally, productivity simply means the output you are getting from your inputs. But there’s a lot more to the word productivity than just crossing things from your to-do-list. It is the measure of how efficiently the resources are being used. This post will give you a detailed view of the terms and what it means for your business. It will also share ways to measure employee productivity and the tools you can use for it. Read on.

For Accounting Firms, Managing Source Documents is 10x Easier with an Information Management System

If you had to make a list of all the things that are critical for small business compliance, the successful management of source documents would be right at the top. This is especially true for accounting firms, in particular, who are dealing with massive volumes of documents — like bills, invoices, receipts, and anything else related to countless transactions on a daily basis.

The Importance of Simplifying the Customer Experience

Businesses often undermine the significance of delivering superior customer experience — the driving force which influences the decision of over 90% of American consumers. Unless you simplify your customer support mechanism, you may not be able to deliver a superior customer experience. So, you need to evaluate whether your customers getting exactly what they need.

Is an 80 Hour Workweek beneficial for anyone?

How many hours a week do you work? While most workplaces say that they average around 40 hours, it’s not uncommon to hit 50 or 60 hour weeks, and maybe even 80, depending on your field. There’s still a perception that working long hours is synonymous with productivity and hard work, even as we see data that proves the opposite. Modern-day work environments have asked for more and more of their teams, but at what cost?

The 10 Best Employee Monitoring Software for Macs in 2021

Looking for the best employee monitoring software for Mac? Managers are continually looking towards employee monitoring software to help their teams be more productive. And while employee monitoring does raise some concerns, you won’t have any trouble boosting productivity with the right software. So which employee monitoring software Mac should you go for? Fortunately, you’re in the right place.

The Smart Guide to Monitoring Employee Social Media in 2021

Want to know how to start monitoring your employees’ social media? If you’re looking to increase team productivity by curbing excessive social media activity at the workplace, you’re in the right place. In this article, we’ll take an in-depth look at how you can implement employee social media monitoring processes within your organization. We’ll also reveal a reliable method to help you monitor employee social media usage.

Part 2: B2B Customer Support Transformation Imperatives

In Part 1 of this three-part series we introduced the new report by ServiceXRG and TeamSupport. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Part 1 explored the transition of support from a reactive transactional model to a more proactive and preventive approach.