Looking for a comprehensive Teramind vs Veriato comparison? Most businesses today have digitized almost all of their operations. Be it internal communication, filing, or even research — you can do everything on a computer. And since all the required data is available online, you can even manage remote work with ease. However, with an increasing number of employees or freelancers working from home, it becomes difficult to monitor their work.

Ecommerce analytics tools can provide you with powerful data-driven insights that help you measure your business’s progress and stay ahead of the curve. In 2019, retail ecommerce sales worldwide amounted to 3.53 trillion US dollars and e-retail revenues are projected to grow to 6.54 trillion US dollars in 2022. Ecommerce is booming and to maximize your reach and remain competitive it’s important to have the right tools to analyze your business’s success and areas for improvement.

Security Magazine's Maria Henriquez and Alan talkabout the various threats facing enterprises today, as well as how organizations can protect their employees and assets, and how organizations (and vendors) need to make a fundamental change to how they operate by implementing better security, technology, and approaches to build a security-first infrastructure.

When people think about online communication and the opportunities for connection it provides, they quite often don’t realize the importance of virtual spaces for people with chronic health conditions, like HIV-positive African adults and adolescents living with HIV. Quite frequently, these people face social isolation, loneliness, stigma and depression. Even worse, for adolescents, aged 10 to 19 years old, HIV is the leading cause of death in Africa.

WhatsApp users were caught by surprise when they learned that some of their data would be shared with Facebook. Millions of users recently received a notification about the platform’s latest Privacy Policy Update. But the news triggered a question: how secure is WhatsApp and is it actually safe for companies? The reactions were diverse.

The day in the life of a customer support agent is not an easy one. Between staying on top of assigned tickets, dealing with angry customers, completing complicated back-end processes, answering repetitive customer inquiries, and adhering to strict company policies, there’s plenty of potential headaches that can spring up. Without adequate support and resources, 74% of customer support agents are susceptible to burnout1.

Did you know that retaining a customer is five times cheaper than acquiring a new one? Customer satisfaction is extremely vital to business success. Your business strategy for the year 2021 probably includes generating more leads, but it should also include retaining your current customers. According to the World Bank, the 2020 recession has been one of the worst since the Great Depression, which was a decade-long economic slowdown.

Have you ever thought about the security and privacy of the messaging services you use (email, Whatsapp, Facebook, etc.)? EU-Startups' Bernardo Arnaud spoke with Morten Brøgger, CEO of Wire, about the rising demand for secure collaboration, especially in the enterprise client segment. The following is an edited exerpt of their conversation.

Over the last few years, Twitch has become the streaming platform for gaming, esports, live coding, DJ-ing, and more. If you’re a streamer, whether for work or for fun, you know that one of the biggest challenges is building your audience and attracting viewers to your Twitch channel when you go live. Unfortunately, the options for sending notifications in Twitch are pretty limited. When you go live, Twitch will automatically send your followers an email, push, or in-app notification.

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.