The remote desktop software market is projected to grow substantially in the coming years, heavily driven by the increasing adoption of remote and flexible working models. According to a report from Fortune Business Insights, the market size was valued at $2.83 billion in 2023. This is a significant number, but the numbers are only going to continue to rise. For instance, the market is expected to reach $12.28 billion by 2032, growing at a CAGR of 17.7% during the 2024-2032 forecast period.

The customer support industry is constantly evolving, and software companies face a unique challenge in keeping up with technology in this increasingly digital world. SaaS businesses need a customer support software that keeps up with these changes, and can meet customer needs effectively and efficiently. TeamSupport was designed with this in mind. Our platform is dedicated to making ticketing agents’ lives easier, and helping software businesses do more with fewer resources.

As your company scales, your support team may not be able to scale at the same rate. SaaS businesses often can’t hire at the same pace of increasing customers. Often, when new employees are hired, they still need several months to ramp up and learn the product. Your ticketing agents are learning about the product and teaching customers about it at the same time.

In this post, we will be taking a look at a time management technique that solves one of Pomodoro's biggest problems.

In today’s competitive job market, attracting and retaining top talent is more challenging than ever. Organizations are constantly seeking ways to recognize and reward their employees’ hard work and dedication. One effective method for doing this is through merit increases.

As the new year approaches, product managers are preparing to set their teams up for success. While quarterly planning is a well-known strategy, executing it effectively can be a challenge. This blog will explore how to maximize your quarterly planning process in the coming year, ensuring alignment, adaptability, and continuous improvement. We’ll also highlight how Craft.io, your go-to product management tool, can streamline your efforts and enhance collaboration across teams.

Navigating the world of government contracting can be a challenging endeavor for consulting firms, especially given the complex regulations, lengthy procurement processes, and intense competition. However, by employing strategic approaches and leveraging technology, consulting firms can simplify these processes, enhance efficiency, and achieve business growth. Here are three tips for consulting firms looking to streamline their government contracting efforts and improve their bottom line.

In today's educational landscape, schools meeting their goals and achieve administrative excellence is more critical than ever. Effective performance management not only shapes the success of students but also empowers faculty and administrative staff. School leaders are now focusing on ways to systematically measure educational performance management through a combination of school-wide goals, individual faculty performance, and the successful delivery of school initiatives.

As startups experience rapid growth, operational complexity tends to increase. Multiple departments, expanding teams, and rising customer demands can create inefficiencies if processes aren’t properly streamlined. One effective way to manage growth while maintaining operational efficiency is by building a shared services group.

Ask any manager about their biggest pet peeve, and you’ll probably hear the same response: “Working with distributed and disconnected teams!” Honestly, who can blame them? With hybrid work becoming the new normal, managers are spending (read: wasting) more time reaching out to team members than getting work done. This shift is also contributing to gaps in communication, human errors, and missed briefs.