Teams | Collaboration | Customer Service | Project Management

Latest Posts

Should you use live screen monitoring software? Pros & cons

When you manage hybrid or remote workers, tracking employee activity can sometimes be challenging. To get real-time visibility, you may have considered live screen monitoring software. However, you’ve probably found that it has more flaws than advantages. This type of software easily crosses the line into micromanagement and often serves as a surveillance tool. Should you ever use live screen monitoring, and is there a better option?

10 ways to measure employee productivity (pros & cons of each)

With a system for measuring productivity levels, you can see which employees positively impact your bottom line the most and use their methods to level up the rest of your team. That said, choosing the right productivity metrics and implementing tracking systems are often the biggest roadblocks. Should you focus on quality or quantity? Do you need productivity software, or can you measure manually?

13 best clock-in clock-out systems (manual & automated)

No matter where your team works, tracking employee time is crucial for managing costs and planning projects. If you’re exploring a new work model or growing your team, it’s worth rethinking your time tracking system or implementing one for the first time. But if you’ve tested time clock systems before, you may have discovered a few disadvantages, such as: So, what’s the most reliable method for your business structure and work model?

The 3 major challenges of scaling a BPO

The BPO industry is booming, but many outsourcers still need help growing their company. Scaling beyond 1,000 seats is something that relatively few BPOs achieve, but it’s entirely possible as long as owners are prepared to take risks and persevere with a growth-focused approach. This article will explore why BPOs find it so hard to scale.

The ultimate guide to fostering a thriving culture in your distributed team

Hello, aspiring culture builders and rockstar team leaders! So, you have a team that is dispersed across cities, nations, and possibly even continents, and your goal is to promote a thriving culture rather than merely keep things going smoothly. We understand that it’s a big task, but truly, is it worth it! A distributed team culture isn’t just about people clocking in and out from different time zones.

Introducing Time Doctor's Unusual Activity Report: Revolutionizing productivity and transparency with AI

At Time Doctor, we are dedicated to providing innovative solutions that empower teams to reach their full potential. We understand that accountability, transparency, and trust are crucial elements for the success of any remote workforce. That’s why we’re thrilled to announce the launch of our latest feature: the Unusual Activity Report.

Self-service task creation helps employees meet unique client needs: Self-Assigned Tasks are here!

One of the most obviously useful reasons to adopt Time Doctor is how we make it simple to track and analyze the time your team dedicates to various projects, clients and tasks. Without the need for separate project management tools, this makes it possible to understand workloads, accurately bill clients and correctly pay employees/contractors. This incredibly valuable connection between time, tasks and invoicing/payments does require some work on the back-end.

Finding harmony: Achieving work-life balance in distributed teams

Let’s talk about something important for us all – work-life balance. You’ve probably heard this term a lot and for good reason. It’s all about striking that perfect harmony between our professional commitments and personal lives. Sounds simple enough, right? Well, it can get a bit complicated, especially when we’re talking about distributed teams.

Understanding profit margins in the BPO industry

Over the past few decades, BPOs (Business Process Outsourcers) have become an increasingly important part of the global economy. By outsourcing activities like customer service, back-office administration, and accounting, businesses can make cost savings, improve performance, and focus on their core business. In return, BPOs earn a profit on the services they provide, just like any other business.