Looking for a comprehensive Hubstaff vs Harvest comparison? If we were in the 1920s, a manager or supervisor would perform employee monitoring. But almost all employees work on computers now. And while managers are still essential, they can’t possibly monitor all employees’ computer activities — especially regarding remote work. So how do you ensure that your employees are actually working and not wasting time on social media? Using time tracking software is the answer.

Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and attrition, which can often be attributed to difficulties in managing productivity. And in the wake of the pandemic, these issues have magnified due to the transition to remote work.

Looking for a comprehensive ActivTrak vs Time Doctor comparison? You’ve come to the right place. ActivTrak and Time Doctor are fantastic employee time tracking, productivity management, and employee monitoring software. However, they do have some differences in functionality. This article will cover the main differences between ActivTrak and Time Doctor. By the end, you’ll know exactly which software solution will suit your business’s needs. Let’s go.

A comprehensive time tracking software can do wonders for your team – whether they’re remote, hybrid, or onsite workers. Time Doctor and Teramind are two of the most popular time tracking software in the market. So, if you’re looking for a detailed comparison between Teramind vs Time doctor, you’re in the right place. In this article, we’ll provide you with a feature-by-feature comparison of Teramind vs Time Doctor.

As companies become increasingly competitive, finding new ways to track employee productivity is essential. Luckily, time tracking software enables companies to track employee productivity easily. This tracking technique helps employees manage their time and organize their workflow. In this article, we’ll compare two well-known time tracking tools: Tsheets and Time Doctor. We’ll take a detailed look at their features and integrations to help you choose software that suits your needs.

When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or churn. Strictly speaking, there are differences between those three terms. It’s useful to understand them as the type of attrition or turnover your call center is experiencing will tell you how big your problems potentially are.

Employee engagement has long been an issue for BPO companies, but never more so than in today’s post-pandemic world of hybrid and remote work. Among the companies we interviewed, we found that they shared common problems that emerged as a result of poor employee engagement levels. These included a lack of productivity, reduced customer satisfaction and retention, and increased employee attrition.

Hiring virtual assistants is one of the quickest ways to scale your business. From accounting to digital marketing, they can handle a wide variety of tasks. It allows you to focus on urgent business matters and longer-term strategies. This will let you handle the growing workload without getting burnt out. That’s why you need to keep tabs on the latest trends in the virtual assistant industry.

Call centers play an essential role in customer service. They not only help you manage customer call volume but also simplify various business processes. However, with customer demands constantly changing, it’s vital to ensure that your agents deliver a great customer experience. And including screen monitoring in your call center workflows help you do just that. In this article, we’ll cover what call center screen monitoring is and the benefits it provides.

Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. In order to continue delivering seamless customer experiences and generating higher revenue, you’ll need to keep a close eye on the trends leading the call center industry.