Teams | Collaboration | Customer Service | Project Management

Have you ever been in the middle of a task when a chat message, buzzing phone, meeting invitation or news alert broke your flow? It’s hard to get going again after a distraction. And that’s more concerning than it might seem at first. Most people come up against between 31.6 and 60 distractions in a day. Each distraction pulls our attention away for 5 to 25 minutes, which can quickly add up to an astronomical amount of unnecessary time wasted.

Running a business today is a tough gig. It’s fair to say that the combination of two global economic catastrophes in two decades, rising inflation, increasing competition and widespread employee disengagement has business leaders looking for ways to manage costs. But there’s growing evidence that shows cost-cutting is bad for productivity.

To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.

A flexible work policy can enable your hybrid team to be their most productive while on the clock. However, managing both in-office and hybrid teams can be tricky, especially without a reliable system for overseeing teamwork, tracking time, and measuring output. In this guide to productivity analytics for hybrid teams, we cover everything you need to know about these tools.

When you manage hybrid or remote workers, tracking employee activity can sometimes be challenging. To get real-time visibility, you may have considered live screen monitoring software. However, you’ve probably found that it has more flaws than advantages. This type of software easily crosses the line into micromanagement and often serves as a surveillance tool. Should you ever use live screen monitoring, and is there a better option?

With a system for measuring productivity levels, you can see which employees positively impact your bottom line the most and use their methods to level up the rest of your team. That said, choosing the right productivity metrics and implementing tracking systems are often the biggest roadblocks. Should you focus on quality or quantity? Do you need productivity software, or can you measure manually?

No matter where your team works, tracking employee time is crucial for managing costs and planning projects. If you’re exploring a new work model or growing your team, it’s worth rethinking your time tracking system or implementing one for the first time. But if you’ve tested time clock systems before, you may have discovered a few disadvantages, such as: So, what’s the most reliable method for your business structure and work model?

The BPO industry is booming, but many outsourcers still need help growing their company. Scaling beyond 1,000 seats is something that relatively few BPOs achieve, but it’s entirely possible as long as owners are prepared to take risks and persevere with a growth-focused approach. This article will explore why BPOs find it so hard to scale.

Hello, aspiring culture builders and rockstar team leaders! So, you have a team that is dispersed across cities, nations, and possibly even continents, and your goal is to promote a thriving culture rather than merely keep things going smoothly. We understand that it’s a big task, but truly, is it worth it! A distributed team culture isn’t just about people clocking in and out from different time zones.

At Time Doctor, we are dedicated to providing innovative solutions that empower teams to reach their full potential. We understand that accountability, transparency, and trust are crucial elements for the success of any remote workforce. That’s why we’re thrilled to announce the launch of our latest feature: the Unusual Activity Report.