Teams | Collaboration | Customer Service | Project Management

You may have noticed the Element website has had a bit of a refresh today. We’ve made it a little easier for people to navigate according to how they want to use Element - there are now personal, community and enterprise tabs in the top navigation bar. Simultaneously we’ve distinguished Element Matrix Services (EMS) a little more, to make it clear that EMS offers hosted Matrix infrastructure directly to developers so they can build on Matrix.

October is National Cybersecurity Awareness Month and this month on the Vivantio Vibe podcast, we dive into security issues, trust factors and some questions you should ask to make sure your software vendor will keep your company and your customer's data safe. Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth shares 4 questions to ask your vendor about security. You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.

Our director of legal shares how he used Slack (and emergency time off) to balance work, family and health.

Developing a product nowadays isn’t as simple as solving (or creating) a market’s need. You could identify a problem, create a product/service that solves that problem, use great marketing strategies, and still fail. While marketing, sales, customer service, engineering, human resources, and other company areas are important, the technical product management area has gained relevancy as it traverses the core departments of a company.

Positioning a business around customer service doesn’t happen overnight. It requires the right people, tools, and processes to make it a reality. But investing in building a customer service oriented culture pays off. According to Forbes, customer-centric companies are 60% more profitable than companies that don’t focus on customers.1 As the bar continues to rise, more and more companies are trying to figure out what it means to be a customer service oriented business.

Are there questions managers can ask themselves daily to improve their productivity? Learn more about how to become an effective manager in this guide.

The past 18 months have necessitated a shift to working remotely, adjusting to more flexible hours, and mastering the Zoom mute button. As companies consider how best to approach the new normal in 2021, one idea that is making waves across the globe is the four-day working week. In our previous article, we looked at the pros and cons of the four-day week. If you’re considering a trial at your company, it’s important to be prepared beforehand to get the best out of the exercise.

Team chat software is a place where you can connect and communicate with your team members in a secure and dedicated professional environment. A lot of people refer to team chat software as a business communication tool, but it is much more than just this. Team chat software is a powerful invention that helps you connect with people from across different departments, countries and even continents.

Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.

Workpuls COO Ryan Fyfe recently took to the air on The SaaS Podcast to talk about Workpuls’ growth and future plans.