Teams | Collaboration | Customer Service | Project Management

Latest Posts

How Support-as-a-Service Can Enable Better Outsourced Customer Service

For decades, outsourced customer support was considered an easy way for businesses to increase support bandwidth at a reduced cost. But in too many cases, the quality of service suffered as a result. As recently as 2018, a survey by Gladly found that 61% of customers felt like they were treated as nothing more than a case number.

11 Free Video Conferencing software like Skype, Zoom & Cisco

Looking for best video conferencing software list, then you’re on the right page Here you can find details list of each video conferencing app with their benefits 96% of remote employees and businessmen believe that video conferencing is efficient at improving the connectedness. According to Owl Lab’s 2019 report, video conferences are the most preferred methods of communication in scenarios where in-person meetings are not possible.

10 Free Screen Sharing Apps, Software, & Websites to Watch in 2020

Companies that collaborate through screen sharing software & co-browsing enjoy 2.4% annual decrease in support cost, year-over-year Screen sharing feature enables a user to instantly see another user’s screen and direct them through the toughest of conversations, guidelines, and interfaces. You can make the session more interactive by using a mouse to remotely annotate, highlight, scroll and click on the user’s screen.

Everything you need to know about working remotely

For a lot of people, remote work is the norm. For those that are accustomed to it, working remotely can give you time to focus on specific tasks or catch up on things without the interruptions that can happen in a shared office space. But if you’re not used to it, suddenly being asked to work remotely can feel a bit strange — and bring its own set of challenges. At Teamwork, we believe that it’s so important to empower workers to keep work going, wherever you are.

12 big reasons customer service training matters

Want a great way to tank your customer satisfaction? Ignore your customer service team. Customer expectations have never been higher, and they want answers faster, on the channel of their choice. Your team is made up of people with varying degrees of knowledge and experience—someone who’s new could unknowingly say the wrong thing and end up making an irate customer even more upset.

Onboarding as a remote engineer with Mattermost

We decided to make Mattermost a remote-first company for several reasons. For example, employees don’t have to waste time commuting, we are able to hire from a wider talent pool of self-motivated individuals, and we have coverage in all time zones, which helps us respond to our customers around the world more effectively. And since we’re a remote company building collaboration software, we have plenty of opportunity to dogfood our own product.

5 Benefits of Having Automation for Unlock Account Requests on IT Helpdesk

A report by Forrester Research concluded that about 20% of all support tickets are related to passwords and unlocking an account. Another study concluded that the cost of a help desk call today averages around 30 Euro, which, undeniably is, quite high in terms of customer serviceability cost. Combining these two studies, it is not difficult to estimate the expenditure IT service desks would bear just to solve tickets related to account unlocking issues.