For businesses all throughout the world, fast and secure communication is fundamental. With over 3.21 billion active users engaging in over-the-top messaging apps daily, the significance of real-time chat solutions continues to surge. In this scenario, leveraging real-time chat APIs and instant messaging SDKs has become critical. These technologies provide a streamlined method of communication, whether it is for smooth customer service or internal cooperation.

Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.

Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response. With live chat, customers can get real-time support and answers at the click of a button. Years ago, live chat was just text conversations. Today, live chat has matured as a customer service platform, features, and capabilities have expanded remarkably.

Wallboard software plays a crucial role for organizations who want to communicate with people in physical spaces. Wallboards allow businesses to display content dynamically on digital screens – these include corporate announcements, performance metrics and KPIs, news feeds and social media updates. This guide aims to provide a comprehensive overview of wallboard software, including its features, benefits, and how to choose the right solution for your organization.

At the end of last year, we revamped the project view to improve usability by breaking up the data-heavy single-page view and reorganizing information into tabs instead. We’ve been collecting your valuable feedback, and this month, we’re delivering some updates to it!

Harness the potential of the Iceberg Method for workplace efficiency. Explore the advantages of implementing monitoring software tools and time tracking employees to improve worktimes and streamline business processes effortlessly.

In the midst of winter, while many resolutions may fade, at Element we remain steadfast in our commitment to excellence. In our latest ESS release (24.02), we've been laser-focused on improving our installation process for customers who self-host their servers. Below we unveil the latest updates and stories from behind the scenes.

Whether it’s an office or home security is the priority and in business, data is gold, planning is gold and your product is gold, and securing that kind of data is one of the most important things. Most organizations today use various innovative methods to enhance the productivity of the whole organization’s cyber security measures like a shield.

As many companies are adopting a combination of on-site and remote work, the way meetings are conducted is also changing. Today, hybrid meetings are becoming much the norm amongst workplaces — sometimes referred to as the “new normal”. Regardless of location, teams can now seamlessly collaborate, and keep track of progress and tasks without the need to travel. Learn more about how this meeting format works, as well as hybrid meeting tips and practices to take into account.

A business impact analysis (BIA) tells you what to expect when your business is disrupted, so you can proactively create recovery strategies. Learn how a BIA can help you get back on track when roadblocks occur, plus four steps to create one for your own business. “Be prepared.” This concept rings as true in business as it does in The Lion King.