Teams | Collaboration | Customer Service | Project Management

Latest Posts

The wrap-up: 5 key takeaways from the 'Time-tracking framework to keep your team engaged' webinar

We recently had the pleasure of sitting down with Marcel Petitpas, Co-Founder and CEO of Parakeeto, to unpick his surefire time-tracking framework for agencies. If you’re an agency leader who has ripped up your time-tracking methodology and thrown it out the proverbial window (let’s face it, who hasn’t?) then this blog is for you. Time-tracking is notoriously difficult to get right, but with Marcel’s guidance and the right tools in place, it really doesn’t have to be.

Preventing Employee Burnout: A Holistic Approach

In an age where productivity reigns supreme, employee burnout lurks in the shadows. Dive into our comprehensive guide on understanding, preventing, and mitigating burnout. Explore data-driven insights on employee burnout and discover holistic strategies, including the transformative role of Insightful's remote employee management software, to foster a healthier, more resilient work environment.

Abby Sininger on How to Become a Help Desk Technician

Have you ever wondered how to become a Help Desk Technician? Success in this dynamic field hinges on three crucial ingredients: adaptability, dedication, and the ability to build meaningful connections. In the 68th episode of Ticket Volume, our host and InvGate Product Specialist, Matt Beran, engages in a captivating conversation with Abby Sininger, a rising star in the world of IT.

Values of Idle Time Tracking for Businesses

Idle time which is also known as free time or unproductive time is time when employees are not engaged in any productive work. This includes break time, meeting time, etc. The prominent causes of idle time in offices are system breakdown, seat shifting, interrupted internet connections, personal breaks, strikes, meetings, and similar other reasons.Since employee idle time is a crucial component of workplace productivity, knowing it better is essential.

Fun icebreaker questions and team building activities for virtual team bonding

This article was originally published on April 13, 2020, and was updated on Sept. 29, 2023. Virtual team bonding activities like fun icebreaker questions are a great way to knock down virtual walls and help teams get to know each other.

Beyond the Ordinary: Exploring Game-Changing Productivity Books

Pursuing productivity has become a relentless journey in a world that never stops moving. We all strive to accomplish more in less time, to unlock our full potential, and to soar beyond the ordinary. But how do we embark on this quest for peak efficiency and effectiveness? The answer often lies in the wisdom and insights found within the pages of books.

Employee utilization rate: How to calculate and improve it

Do your employees always seem to be working hard, yet their total billable hours remain low? Tracking your employee utilization rate is essential for service providers that need to optimize resources and improve profitability. Not monitoring this metric means you could be doing a lot of work without many client deliverables or billable hours to show for it. How do you calculate this rate and keep it as high as possible?

6 of the best lean project management software

With a laser-like focus on eliminating waste through continuous improvement, it’s easy to see why lean project management has caught on even outside its manufacturing origins. Today, lean has become one of the leading styles of project management across software development, marketing, manufacturing, and more. Companies ranging from Intel to John Deere to Nike have implemented lean manufacturing and seen powerful results.

The principles of lean project management

Did you know that businesses waste $1 million every 20 seconds because of poor project performance? It’s a staggering number for sure, and for growth-focused agencies especially, it’s a statistic to avoid becoming a part of. That’s where lean thinking comes into play: to help agencies avoid waste and inefficiencies and keep projects more streamlined and profitable.