We are thrilled to announce that Rocket.Chat 6.4 is now live! This latest version is packed with a host of exciting new features and major enhancements that we believe our users will love. But we're not stopping there. We're already hard at work on the next version of Rocket.Chat, which we believe will be even better than the last. Keep checking this space for more updates on the upcoming version.

We’re working in lockstep with Google Workspace to build a robustly integrated and feature-rich visual workspace experience to help customers adopt Miro in hybrid environments, or as an alternative to whiteboarding in Jamboard. Bringing together the power of Google Workspace and Miro’s visual workspace for innovation ensures customers can seamlessly transition their work and can continue to create the next big thing.

The stats about email marketing ROI seem almost too good to be true: $36 for every $1 spent is a heck of a return. But results like those don’t happen simply by deciding to send a few sporadic marketing emails. They happen when you send the right emails to the right people at the right time, pushing them to the right outcomes.

With a laser-like focus on eliminating waste through continuous improvement, it’s easy to see why lean project management has caught on even outside its manufacturing origins. Today, lean has become one of the leading styles of project management across software development, marketing, manufacturing, and more. Companies ranging from Intel to John Deere to Nike have implemented lean manufacturing and seen powerful results.

Did you know that businesses waste $1 million every 20 seconds because of poor project performance? It’s a staggering number for sure, and for growth-focused agencies especially, it’s a statistic to avoid becoming a part of. That’s where lean thinking comes into play: to help agencies avoid waste and inefficiencies and keep projects more streamlined and profitable.

Does it ever feel like following an agile approach isn’t as, well, agile as it’s supposed to be? For all the advantages agile delivers, there are trade-offs. And sometimes, the framework ends up getting in the way of business agility. Some are turning to a hybrid approach in an effort to achieve better adaptability — and greater agility — throughout the delivery lifecycle. This hybrid approach is a scaled agile framework called Disciplined Agile.

Establishing clear help desk roles and responsibilities is crucial to IT support – especially if you're building your service desk from scratch. Otherwise, your team won't have clear guidelines, causing overlaps, misunderstandings, wasted time, and a poor service experience. The key to service desk staffing relies on two main aspects: the needed expertise to fill the different levels of support and the roles you need to cover in each tier. Here, we'll tackle the second one.

Boost your remote onboarding with our remote onboarding checklist. Equip new hires for success in their roles and enhance productivity. Dive in now for a comprehensive guide on mastering remote employee onboarding!

In this post, we will help you find your most productive hours so that you can optimize your day for maximum efficiency.

Technological advancements have revolutionized how organizations operate. However, with increased reliance on technology comes the risk of over-dependence on IT departments. Let’s explore the detrimental effects of such over-dependence and how IT pros can empower other teams by leveraging the right intranet solution.