Much of what IT service desks “do” in terms of IT support has been industry best practice for decades. For example, the tier-based approach to ticket handling – where a ticket starts with Level 1 support staff before progressing to Level 2 and potentially Levels 3 and 4 when an immediate fix isn’t available. Your organisation might still be using this approach. After all, it has long worked well in reducing fix times and delivering better employee experiences.

Unlock the potential of the Quiet Protocol in your remote teams. This article dives into Leslie Perlow's innovative approach, Discover how applying these methods with activity tracking software like Insightful can lead to a dramatic 65% boost in workplace productivity and focused efficiency.

Have you ever wondered how successful businesses keep their operations running smoothly around the clock? The answer lies in the “Swing Shifts” technique. Ever-increasing demands for flexibility and continuous services have led to a rise in unconventional work schedules. A staggering 15 million Americans navigate through evening shifts, night shifts, rotating shifts, or the intriguing world of swing shift hours.

“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Though some industries might slow down during the month of December, others get more hectic and tensions can run high. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.

Workforce utilization refers to the effective utilization of human resources in an organization. It involves ensuring that employees are working to their full potential, and their skills and abilities are being utilized efficiently to achieve organizational goals. Proper workforce utilization is crucial for any business to thrive and stay competitive in the market.

HR tools are like helpful gadgets for businesses to manage their employees easily. They’re computer programs that make handling things like hiring new people, managing who’s on vacation, and paying salaries much more straightforward than doing it all by hand. These tools are essential because doing HR tasks manually takes time and can be tiring. So, having software to handle these jobs is useful for managers. Businesses pick these tools based on what they need.

Many of you might only know Miro as the visual collaboration workspace, but we also have a Developer Platform, an ecosystem of tools and services that supports and accelerates app development on top of Miro.

If your organization struggles with employee productivity, you aren’t alone. Many organizations face challenges with keeping teams active and engaged. Our comprehensive guide to boosting employee productivity offers actionable tips and strategies for maximizing output — without burning out your workforce.

Making business operations lean & efficient is essential in today’s business world. People spend a lot of effort and money trying to make their businesses more efficient. Time is precious because when a business works well, it can do more in less time. But did you know that many businesses in the US (around 75%!) have a big problem? Some employees are stealing time from work.

For organizations looking to improve communication and collaboration between support and development teams, the InvGate Service Desk and Azure DevOps integration is the perfect fit. This integration will enable you to link DevOps Work Items to your service desk requests, streamlining your IT operations and enhancing your service delivery. Ready to see how it works? Let’s see what this integration can do and how to set it up in just a few steps!