Teams | Collaboration | Customer Service | Project Management

We are approaching the end of Q4 and it is time to defend the IT budget for next year. It is then that, as IT managers, we ask ourselves: wouldn't it be convenient to outsource IT? Of course, this is not a simple question to answer, mainly because we need to analyze multiple factors in order to find an answer that fits each organization. So, if you're looking for a yes or no answer, we're sorry to disappoint you.

Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up. This privacy focus also arrives at a time when customer demands for immediacy are also peaking. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy? It seems like an oxymoron.

Employee engagement has long been an issue for BPO companies, but never more so than in today’s post-pandemic world of hybrid and remote work. Among the companies we interviewed, we found that they shared common problems that emerged as a result of poor employee engagement levels. These included a lack of productivity, reduced customer satisfaction and retention, and increased employee attrition.

I started to think about why I’m such a fan of hers. And how, for some reason, she truly adds to my life with her words, her music, and her voice. I think as employee experience leaders we actually have a lot to learn from T. Swift.

Goal setting is an essential part of any successful plan, and there are many apps available to help you achieve your goals. Whether you’re looking to lose weight, increase your productivity, or improve your mental well-being, there’s an app for that. In this article, we have compiled a list of the best apps to track personal goals and plans in 2023.

As a business owner, you know that working with freelancers can be a great way to get the job done without having to hire a full-time employee. However, it’s important to ensure that you are not being cheated by them when billing for hours worked. In this definitive guide, we will teach you how to ensure that you are paying fair billable hours for the work that is being done. We will also give you a few tips on how to record these hours so that you can keep track of them. Let’s get started!

There’s a ton of data that is created with every support request serviced in your help desk. Every ticket comes with its set of vital time-based metrics, ticket tags, and customer ratings. When you multiply that by the average number of tickets your business receives on a daily basis, what you have is a treasure trove of insights hidden within your help desk system.

Same as with an email ticketing system, integrating Microsoft Teams with your help desk is a way to use an established communication channel in your organization to your advantage. If your company has this software as part of its tech stack, your Support Team must be already receiving requests and issues through there. The thing is that, if left unattended, it becomes an informal communication channel.

Human Resources is responsible for a variety of functions within an organization, from hiring and onboarding to benefits and payroll. And, as also happens with IT, there are several repetitive tasks within those responsibilities. That's why companies are leaning more and more into HR automation to put their teams' time to better use. This is nothing more than to use technology to streamline HR processes and improve efficiency. To do so, there is multiple HR automation software out there.

No project is complete until it’s been thoroughly planned and executed in Agile style. If you’re new to agile software development, or simply want to improve your team’s agility skills, this guide is for you. In this article, we’ll outline the basics of agile planning, discuss how agile teams interact with other departments, and agile team management, and provide tips on creating an effective agile software development plan.