Teams | Collaboration | Customer Service | Project Management

Latest News

Best Practices for SMS Tools and Text Message API Implementation

Once upon a time, SMS was the crowning achievement of communications technology. It combined email’s asynchronous archive of messages with a portable device, allowing anyone to send and receive information anywhere they were. Today, widespread mobile internet access has somewhat eclipsed the main functionality of SMS, but it remains a dominant form for communication in many markets and in particular business cases.

Creative Ways to Write Creative Briefs [+ Templates and Examples]

Creative work is often thought to be instinctive instead of planned—not true. Seasoned marketers love creative briefs! And there are plenty of good reasons why – You get a clear plan of how to go about things. You can chalk out trackable goals and requirements. You can define the scope, campaign goals, deliverables, and deadlines proactively. You can ensure everyone on the team is on the same page, working without confusion or misunderstandings.

6 tips for operations leaders to optimize their organization's tech stack

A tech stack full of redundant tools puts employee efficiency and financial health at significant risk. Take a proactive approach and discover the steps you can take to trim, consolidate, and optimize your organization's tech stack. Organizations are grappling with an overwhelming number of tools—323 SaaS applications on average—leading to fragmented workdays and diminished productivity.

The HR manager's guide to easy file management

Do you find yourself searching through mounds of folders for the file you need? Can you not remember which platform it was on, what you named it, where you stored it, or all three? If so, you’re taking time away from the more pressing, higher-priority activities on your plate. This issue isn’t just a “you” problem — organizations everywhere are going through the same thing.

Mastering Excel For Attendance Tracking

Keeping tabs on employee attendance and time management can be daunting, especially when unexcused absences and tardiness disrupt your workflow. Fortunately, you don’t have to navigate this challenge alone anymore. With Microsoft Excel, you have the means to create a robust attendance tracker that transforms manual processes into an efficient and accurate system. This blog post will guide you on how to master Excel for attendance tracking.

New in OneDesk: November 2023

OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you are using QuickBooks Online, you can even get paid. There are a lot of details to unpack in these features, but here are some of the highlights: There’s so much more to say about the Financials features in OneDesk. We will be writing articles and blog posts with a lot more info in the coming weeks.

Office workers are choosing remote work over higher pay

The debate surrounding remote work versus in-office work is far from over. A recent study published by Fortune on October 23, 2023, adds an interesting dimension to this ongoing conversation. The report reveals that a majority of office workers are willing to forgo higher salaries to continue working remotely.

Software supply chain security: 12 strategies to reduce supply chain risks

Malicious code insertion, dependency poisoning, data exfiltration — these are worrisome words to organizations who deliver software products to customers. The complex process of deploying and maintaining software is fraught with supply chain risks, and the likelihood of an attack is higher than ever.