Everyday service desk operations are constantly producing an abundance of meaningful information. When used smartly, it offers a wealth of opportunities for optimizing processes. Typically, IT Service Management (ITSM) software comes with built-in analytics that cover most of the necessities for a help desk manager. However, there are some cases where they might need to cross-reference multiple databases, some inside the tool and others outside it.

Here’s a simple question: How did you spend your last 24 hours? Make a list of all the things you did. Did you make the best use of your time? Reflecting on the activities you just listed, did you make the most of your day and progress toward your goals? If the answer is no, is this because you didn’t feel too productive to meet your goals? Did you procrastinate to the point that it was difficult for you to go back and focus on your tasks?

In today's ever-connected world, the conventional 9 to 5 mode of working that has ruled our lives for so long is being rethought. The past-paced digital reality of work and our changing lifestyles are making us question the feasibility of rigid work schedules, giving rise to novel work approaches. One such method is asynchronous work — a paradigm shift that's reshaping how modern teams operate, boosting productivity, and enhancing work-life satisfaction.

Dealing with frequent absenteeism at the workplace? Dive into these seven thoughtful strategies that prioritize understanding, intervention, and support before the drastic step of termination. Plus, learn how Insightful's employee time and attendance tracking software can revolutionize your attendance management approach.

Uncover the intricacies of initiating a successful BPO venture in a globalized business landscape. Dive into the advantages of using Insightful's cutting-edge remote employee monitoring software to streamline processes, enhance time-tracking, and bolster overall productivity. Discover how types of employee monitoring software can help streamline your BPO.

Haven’t you wondered how for years we have been establishing successful synchronous communication through social media, but when it comes to working, even though agendas are tightly scheduled sometimes we struggle? Asynchronous work seems to be Willie Wonka’s golden ticket for the future of communication, and we are telling you everything about it! The concept of async work is becoming more and more popular in the business world. But what is it, and why should you care?

Organizations have no way to go but forward. Teams, both high and low, are now turning to digital solutions to manage workplace challenges. The COVID-19 pandemic has expedited digitalization for organizations worldwide. However, despite the unforeseen challenges, digital transformation in the workplace has proven to improve administration, governance, and even workplace culture. Shifting to technology has been a learning curve for most companies.

No matter where your team works, tracking employee time is crucial for managing costs and planning projects. If you’re exploring a new work model or growing your team, it’s worth rethinking your time tracking system or implementing one for the first time. But if you’ve tested time clock systems before, you may have discovered a few disadvantages, such as: So, what’s the most reliable method for your business structure and work model?

Cut down on meetings and remake team practices, without sacrificing effectiveness.

Successful project management and service delivery require efficient coordination of resources and processes. But let's be real here: Coordinating a complex web of tasks across different teams and departments can be overwhelming. Between staffing, budgeting, resource utilization, and billing, you can spend more time on administrative tasks than actually serving your customers. This can seriously hurt your bottom line and damage your reputation. But don't worry.