With the eighth post in our ten-part series covering The Complete Guide to Customer Service Transformation, the topic of focus is a key component of an efficient and customer-centric service strategy: self-service capabilities.

Global outsourcing of projects has become an increasingly popular strategy for businesses seeking to optimize their operations. By leveraging resources and expertise from around the globe, companies can tap into a wide range of benefits. However, 71% of companies are still not automating project management for their outsourcing businesses.

Imagine waking up every morning with a sense of dread. You feel the weight of an endless to-do list weighing down on you. Diving headfirst into work, you push yourself to be productive at all costs. Sleep becomes a luxury. Self-care becomes a distant memory, and your relationships begin to suffer. This toxic productivity makes it pervasive in our fast-paced and demanding world. Toxic productivity is the unyielding pursuit of constant busyness.

In the fast-paced and interconnected business landscape, we inhabit today, collaboration emerges as a formidable catalyst for organizational success. Cultivating a vibrant work culture that embraces collaboration goes beyond the surface level of teamwork, it fuels innovation, sparks creativity, and enhances problem-solving capabilities. When a diverse group of individuals comes together within an atmosphere of trust and open communication, something extraordinary takes place.

Who's the most famous bot of all time? Arguably, R2-D2 as the beloved, fictional Star Wars droid. But these days, there’s a very real, very talked about “bot” in our midst that people are eager to use: ChatGPT. With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. And the B2B customer support industry is no exception to this transformative force.

If you’re a developer building a web or mobile application, you know that there are times when you want to message your users when they’re in the app. It might be information about a new feature, a billing update, or something that requires action from the user. That’s where in-app notifications via an inbox come in. They allow you to deliver key messages directly to your users and can be combined with other notification methods like push and email.

Hey there, leaders! Ever feel like you’re juggling a dozen balls at once, trying to keep everything in order? We’ve all been there. Whether your team is in-office, remote, or a hybrid mix, managing productivity and efficiency can sometimes feel like a full-time job itself. Here’s some good news: you don’t have to do it alone. Enter Time Doctor, your down-to-earth, dependable partner in productivity.

Could you save money on your Zendesk Plan? Zendesk is often the go-to choice for businesses seeking a robust customer support tool. But navigating their extensive range of plans and pricing options can feel overwhelming. Don’t worry—we’ve got you covered. In this guide, we’ll unravel Zendesk's pricing plans to help you understand how they match up against your team’s needs. We'll help you understand which Zendesk tier works for different kinds of organizations.

In today’s world of a busyness culture, when we try hard to do more by multitasking and working flat out, deep work looks like a poor time management technique that makes us do less. If so, then why do employees crave it for skyrocketing productivity? It’s the latest trend in the modern workplace. While deep work isn’t easy to achieve in the busy digital age, it promises better productivity, efficiency, and happiness. What is that, and what’s so magical about it?

In the era of remote work, managing time effectively has become crucial for both employees and employers. As remote teams collaborate across different time zones and work independently, keeping track of time and ensuring productivity can be challenging. However, with the advent of online timesheet software, managing time efficiently in remote teams has become more convenient than ever before.