Teams | Collaboration | Customer Service | Project Management

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The Importance of Maintaining a Project Management Database

Keeping on top of your project management tasks can be a daunting task, but with the right database and system in place, it’s easier than you think! In this blog article, we’ll take a look at why it’s so important to maintain an effective project management database and how to get started.

The Many Benefits of Collaborative Leadership in Modern Workplaces

In the modern workplace, effective leadership is essential for success. Collaborative leadership has become increasingly popular as it allows teams to work together and achieve great results. In this article, we will explore the many benefits of collaborative leadership and how it can help you and your team reach your goals.

Develop a Motivational QOTD with Courier and GPT2

Motivational quotes were quite the rage back in the day when MMS & email forwarding were popular. I remember my parents forwarding me at the start of every morning. Fast forward to today, if you are lucky, you are part of some forward group on your messaging app of choice (Whatsapp, Telegram, etc.). Inspired by the same idea, today we are going to build a service that sends our friends and family an AI generated motivational quote-of-the-day.

7 Tips to Increase the Productivity of Customer Success Team

Customer success is on a steady path to becoming a fundamental pillar of any SaaS organization. As a result, it’s only becoming more demanding and fast-paced. The need for tips to increase the productivity of Customer Success team is more important than ever before. So without wasting much time, let’s get into it!

The Online Safety Bill: An attack on encryption

We all want to be able to address abuse on the internet. In the UK, the government is trying to achieve this through the Online Safety Bill (OSB). Developing such a bill is difficult as technology evolves far faster than legislation. But even allowing for that challenge, and that the OSB has some genuinely good intentions, the proposed legislation is still remarkably poor.

Finding The Right Balance of Hybrid Work

What is hybrid work? A hybrid work model is a type of employment arrangement that combines elements of remote and on-site work. In a hybrid work model, employees have the flexibility to work from anywhere, irrespective of their office location but they are also expected to come into the office for certain meetings or to collaborate with colleagues. This type of work arrangement has become popular in recent years as technology has made it easier for people to communicate and collaborate remotely.

10 best team chat apps in 2023

Unless you’ve been living under a rock, you realize that the way we communicate has changed. Instant chat solutions like WhatsApp, Viber, Telegram, and others are now the primary tools we use to communicate in our private lives. There are lots of advantages to these chat solutions. Almost everybody uses them, and it’s easy to reach your friends by texting, sending voice messages, or initiating a video call. Why would communicating with your work colleagues look any different?

6 Uses of ChatGPT for Customer Service

Everyone in the digital and tech space is hysterical about ChatGPT. It has recently been integrated into Microsoft Teams, media such as Buzzfeed is using OpenAI to partially create content, and Intercom is employing it to enhance products. We've already seen how ChatGPT can be a tool for IT support, and now we're about to discover how to use ChatGPT for customer service. If you want to take your clients' experience to the next level, using it to help employees out can be the smart thing to do.

The Best Project Management Software For Creatives To Stay On Track

As a creative person, staying organized and on top of tasks can be difficult. But with the right project management software, you’ll be able to keep your projects running smoothly and maximize your productivity. Read on to discover the best project management software for creatives to stay on track!