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Setting Productivity Goals: Embracing the Theme of National Productivity Day 2023

Are you crushing your to-do list like a pro? This day is the perfect opportunity to give yourself a well-deserved pat on the back and celebrate your accomplishments. Every year, on 12th February, India observes National Productivity Day, which recognises the importance of being productive. Also, if you struggle with staying on top of things, today is a good time to reflect on the reasons why and make some changes.

Toxic productivity: 5 tips for avoiding it in the workplace

The idea of being productive can be a great motivator for employees. But, when it’s taken too far, it can lead to burnout and even toxic environments in the workplace. Toxic productivity is a real problem in many companies today. It’s defined as an excessive drive for perfection that leads to stress, anxiety, and unhealthy or unethical practices. In this blog post, we will explore five tips for avoiding toxic productivity at work.

Help Desk vs. Service Desk vs. ITSM: The Importance of Knowing the Difference

When implementing new IT solutions, businesses can employ a number of strategies to improve existing systems. In many cases, the value of these strategies correlates to their scale. Businesses of different sizes have varying needs that scale alongside them—larger organizations with system-wide setbacks often require sizable investments to obtain evenly matched software solutions.

Productivity vs efficiency: what's the difference?

Many people use the terms productivity and efficiency interchangeably, but there is a distinct difference between them. Productivity is related to how much work is done in a given time, while efficiency is more focused on doing that work correctly, with minimal waste of resources. This article will look at the two concepts, explore their differences, and provide some tips on how to use both to your advantage.

Hybrid Work Mode: 11 Reasons Why Workforce Management Is The Key To Success

In today’s fast-paced business world, companies are constantly looking for ways to improve their operations and increase efficiency. One of the most popular solutions for achieving this goal is adopting a hybrid work mode. This approach combines traditional office-based work with remote or flexible working options, allowing employees to balance their professional and personal lives more effectively.

January releases: Idea clustering, EU data residency & more

2023 is in full swing and we’re excited to build products and features to help teams innovate and create the next big thing. This month, we introduced new ways to cluster ideas by keywords, updated our EU data residency, and more. For a deeper understanding of our new features, here is our roundup of releases from January.

The 21st Century Workplace: What Management Strategies are Working?

The 21st-century workplace is vastly different from what it was just a few decades ago. The workforce is more diverse, technology has advanced significantly, and the way we work has changed. As a result, traditional management strategies are no longer as effective as they once were. The topic of the 21st-century workplace is significant because it affects the livelihoods of millions of people worldwide.

Ticket Deflection: How to Reduce Support Tickets

As businesses grow, providing on-demand customer service responses can begin to feel a bit overwhelming. When an increased volume of general inquiries is compounded by specific requests that require time-consuming replies, the backlog of customer service tickets can lead to frustrated buyers and a stressed-out service team.