Gone are the days of companies developing their own in-house tools to manage projects, time, sales funnels, and internal teams. Firms now benefit from hundreds of readily available online or on-premise applications that manage critical business functions and allocate resources at the click of a button. SaaS (Software as a Service) tools have become the bedrock of the modern workplace.
Customer support is demanding work: You’re on the front line handling queries, issues, and complaints all day. To motivate and retain support agents, companies need to acknowledge their work. Customer service recognition is when the customer service team’s hard work is seen, understood, and valued by the whole organization.
OneDesk makes optimizing your project schedule easy with ‘smart rescheduling’. In only a few clicks, this powerful tool can optimize the work schedule of your projects, allowing you to save time and reduce the overall duration of your projects. Smart rescheduling will take into account the project’s start date, any finish-to-start links between tasks, and any date constraints you have set, unless you specify otherwise.
It’s just a regular Tuesday morning, your customers are their usual selves and your helpdesk agents are going about their normal day. The sun is shining bright and the birds are chirping happily. Just as you were sipping your coffee, you thought that your day was going to be like any normal one. Fast forward five minutes: everything changed, and somehow it was not all that cheerful anymore. The phone lines are choking up, your Twitter is buzzing, and the birds’ chirps are drifting away.
As Head of Global Engagement Marketing at Asana, I have the pleasure and privilege of leading a team of fourteen mission-driven marketers across five countries. A big part of my role is focused on growing Asana Together, our global community of professionals who are passionate about project management, productivity, and collaboration.
Back in early 2018, I embarked on a side gig with a few partners - the idea was to make ridesharing socially engaging and fun. We made a ton of mistakes and never really got the product off the launchpad, however in retrospect, the biggest mistakes we made were wasting precious time in writing code for authentication and authorization as well as user notifications. We learned to focus on customer value the hard way.
We’re excited to announce the release of Zulip Server 4.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that combines the best of email and chat to make remote work productive and delightful. Fortune 500 companies, leading open source projects, and thousands of other organizations use Zulip every day.
We’re happy to bring you some good news along with this year’s Ramadan wishes. To all our readers, Eid Mubarak! or !عيد مبارك Now you can wish your team in Arabic too with Zoho Projects! That’s right, we’re launching the support for Arabic in our software, along with full RTL support. Be it with your teammates, clients, or other stakeholders, bridge the communication gap by conversing easily in your native language.
A call center phone policy is a document that aims to regulate a call center employee’s cell phone usage during work hours. An effective employee cell phone policy not only boosts agent productivity but also helps protect sensitive call center data. Here’s a call center phone policy that you can customize for your needs and include in your employee handbook: (Note: A downloadable version of this work policy is available at the bottom of the template.)
