Teams | Collaboration | Customer Service | Project Management

Zendesk’s new AI agent setup flow helps you start automating in just three quick steps. Connect knowledge sources, personalize your AI agent’s behavior and tone, then review and publish with confidence. Designed to simplify setup and accelerate time to value. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Automation potential helps you discover which customer conversations are best suited for AI automation based on your real support data. Quickly uncover automatable topics, identify knowledge gaps, and preview how AI agents could respond using your existing help center content. With actionable insights and AI-generated article drafts, teams can improve self-service and expand automation with confidence.

See how Zendesk's Dataset Builder puts enterprise-grade data modeling in the hands of your service team, no SQL required. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

See how Analyst Copilot and prebuilt Analytical Apps give your service team instant, AI-powered insights, without waiting on a data team. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Leaders can see when something's wrong, but understanding why means waiting on analysts. Agentic Analytics changes that. At the center is Analyst Copilot, an always-on AI analytics assistant powered by Context Graph, the system of compounding intelligence that gets smarter with every analysis. See how to go from question to decision in minutes. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Admin Copilot helps Zendesk admins proactively improve support operations with AI-powered insights, recommendations, and configuration conversations. Spot risks before they escalate, identify workflow inefficiencies, and safely make configuration changes with previews and approvals built in. Admin Copilot combines weekly performance insights with a conversational assistant to help admins continuously optimize their Zendesk setup.

Welcome to the April What's New Webinar! In this session, we break down our latest product releases designed to scale your team's efficiency and deliver better resolutions. We kick things off with opening remarks from Zendesk CEO Tom Eggemeier, followed by a special Q&A with Sami Ghoche (Co-Founder & CEO of Forethought) and Ryan McGrew (VP of Product at Zendesk) to discuss our marquee milestone: the acquisition of Forethought and the future of self-improving AI. Finally, we move into a rapid-fire round of recent product updates across our platform.

Discover how Zendesk employee service AI agents provide instant, departmental-wide support by delivering accurate answers from trusted knowledge sources while strictly enforcing data permissions. Streamlining employee requests and reducing repetitive tasks for support teams to create a more efficient workplace. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Zendesk IT Asset Management (ITAM) streamlines critical device workflows, from automating new hire onboarding to securing lost devices with remote-wipe protocols. It also empowers IT leaders to make data-driven inventory decisions by utilizing AI-powered insights to monitor fleet health and optimize budget reallocation. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Set up and improve auto assist faster with AI-generated procedure recommendations. Each week, AI analyzes your ticket data, top intents, and knowledge content to generate draft procedures grounded in your most common support issues. Review, edit, and publish these drafts in Knowledge admin—then monitor acceptance rates and usage to continuously refine performance. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.