At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.

Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.

Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.

Answer Bot works right alongside your support team. It uses machine learning to help answer your customers’ questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.