Teams | Collaboration | Customer Service | Project Management

Relay Bot Demo | Accelerator Apps | Slack

Deliver personalized messaging at scale within Slack using our Relay Bot. Team members need to deliver targeted information to multiple channels/people at once. Without an automated delivery system this task is either too large to accomplish resulting in missed opportunities or tedious and time-consuming impacting productivity and reducing resources.

Incident Bot Demo | Accelerator Apps | Slack

Reduce incident time-to-resolution by automatically alerting and connecting responders, subject-matter experts and impacted parties. With Incident Bot, you can assign user groups and product specialists to act for a given customer support issue. Individual users and customers (or automated alerts) can submit issue reports for admin review to kick off the resolution process. Share reports across multiple org units and workspaces.

Message limits, email open tracking, SendGrid import

We are excited to introduce Guard Rails, now in open beta for Courier, a feature that allows you to set upper limits on the number of messages sent per time period. Courier business plan customers can configure these limits globally, or per user, or per user per subscription topic. Exclusions for certain subscription topics can also be set up, ensuring essential messages are always delivered.

Real-time chat: definition, features, and use cases in 2023

Digital communication today has evolved to connect people from across the globe with each other in an instant. One of the most popular ways to communicate digitally is via real-time chat. This efficient mode of communication is used for personal communication, but also for business one. Organizations use real-time chat solutions to connect their distributed teams and to assist their customers.

10 Time Wasters at Work and Quick Fixes

We’ve all been there. Sitting at our desks, staring at our computer screens, trying to get some work done but finding ourselves distracted by endless time wasters. Whether it’s checking social media, reading random articles, or just staring blankly into space, there are countless ways to waste time at work.