Teams | Collaboration | Customer Service | Project Management

Island communities don’t adopt digital services the same way major cities do. Their decisions are shaped by unique challenges, from patchy internet and limited tech support to deep reliance on local trust networks. Choosing the right digital platforms means weighing not just features and pricing, but also reliability under tough conditions and whether a service fits local culture and daily routines.

Welcome to Rocket.Chat Labs: our way of showing what is cooking in the R&D kitchen. No polished demos on curated datasets. No slide decks dressed up as evidence. Just real engineering, real data, and the honest story of what we found. The first in a series where we open up our R&D process: what we built, how we tested it, and what we actually found.

Picking a software development partner is one of those decisions that echoes for years. Get it right, and your product ships on time with a codebase you can actually maintain. Get it wrong, and you're six months in, burning cash on rework that shouldn't have been necessary. Here's the thing most founders don't realize until it's too late. Every development company looks competent on paper. Strong portfolios, recognizable logos, competitive rates.

Automation workflows face stricter filtering across websites and apps, so access quality has become a core technical dependency. According to Imperva’s 2025 Bad Bot Report, automated traffic accounted for 51% of all web traffic in 2024, and malicious bots accounted for 37%. These figures show that platforms now devote much more of their detection logic to automated traffic patterns in everyday conditions.

You’re in the middle of a very important project, and your team is in sync-exchanging ideas, files, and feedback in real time. All’s well until you get a notification: “Your account has been compromised.” Panic sets in. Your team’s hard work, not to mention confidential information, is at risk. You just wouldn’t think it could happen, but it happens all the time.

The Cyber Resilience Act (CRA) is a major new piece of EU legislation that aims to bring security-by-design into how digital products are developed and brought to market across Europe. Adopted at the end of 2024 and applying from late 2027 (with some requirements coming into effect towards the end of this year), the CRA introduces baseline cybersecurity requirements for any product with digital elements placed on the EU market.

‍Shadow IT in government is not a fringe risk — it is a systemic one. A NinjaOne survey of 400 public sector managers across the US, Europe, and Oceania found that 49% of public sector employees rely on unauthorized software to complete their work, with 52% actively bypassing security policies. Gartner estimates that shadow IT accounts for 30 to 40 percent of IT spending in large enterprises, with Everest Group putting the figure at 50 percent or more.