Teams | Collaboration | Customer Service | Project Management

You can’t achieve any project’s full potential if you don’t have the right team, the right team management software, and the right processes in place! With team management software, you can create a system for every cog in your project machine and engage in real-time collaboration. With the right system in place, everyone understands their roles, their responsibilities, and their deliverables.

Whether your call center’s North Star metric is its customer satisfaction score (CSAT), net promoter score (NPS), or return on investment (ROI), you need a platform that can measure and optimize your efforts. Yet choosing the right solution is more challenging than it might seem.

According to SBO Financial and the rule of thirds, marketing agencies should be hitting around 30% net profit. But, as any agency owner will tell you, hitting this benchmark is harder than you might think. It involves forecasting, keeping a lid on project costs, managing billable hours, translating financial data, and countless other things. Proactive project financial management sets agencies on the right track to protect their bottom lines.

Goal setting is an essential part of any business plan. Without specific goals to aim for, it can be not easy to know what you are working towards and how to get there. However, setting goals is only the first step – you also need to make sure that your goals are feasible, and not worthy of Alice in Wonderland. And, this is where SMART goal setting comes in! In this blog post, we will discuss the SMART goal-setting method and how you can use it to achieve your business objectives.

Hey there, welcome to the new normal! In our fast-paced, always-connected world, the traditional 9-to-5 office grind is quickly becoming a relic of the past. Enter the hybrid workforce, a dynamic blend of in-office and remote working revolutionizing how we think about work. Now, if you’re thinking, “Okay, that sounds cool… but how do I manage that?” don’t worry. We’ve got you covered.

You can't have an agency event without Teamwork.com, which is why we attended Mirren Live 2023 back in May. Among the inspiring conversations and new connections, we had the privilege of meeting Olivia McCormack, VP of Business Development at Tag and a loyal Teamwork.com user. In this customer Q&A, Olivia delves into her agency journey, sharing her passion for #agencylife and how essential Teamwork.com is for keeping Tag organized and efficient. Tag has been a Teamwork.com customer for 9 years!

Hiring freelancers is a great way to get specific tasks done for your business without committing to hiring a full-time employee. However, finding the right and hiring freelancers can be tricky. After the hiring process, manage them effectively to produce quality work for you. The article will explain steps to use Upwork to hire freelancers and manage them to stay on task and complete your projects. Let’s get started!

Achieving and maintaining success in the world of advertising takes plenty of skill, cleverness, and hard work — and maybe a dash of luck. But once you reach some initial success and keep consistently onboarding new clients, you run into the complexities of growth. The processes that worked with a handful of clients aren’t working anymore, and suddenly, no one knows where anything is — or when it will be ready for the client.

Joy’s words hold true for aspiring assistant project managers. Becoming an A+ assistant project manager requires dedication, hard work, and a well-honed skill set. You need an understanding of the day-to-day tasks, project management best practices, and strategies to ensure successful outcomes. When everything is in sync — cost, time, and quality — there’s a great sense of accomplishment and pride that comes with being part of a successful project.