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Rocket.Chat - Secure and compliant collaboration platform

Feb 13, 2023 By Rocket.Chat In Rocket.Chat

Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.

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Ticket Deflection: How to Reduce Support Tickets

Feb 13, 2023 By Vivantio Team In Vivantio

As businesses grow, providing on-demand customer service responses can begin to feel a bit overwhelming. When an increased volume of general inquiries is compounded by specific requests that require time-consuming replies, the backlog of customer service tickets can lead to frustrated buyers and a stressed-out service team.

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Vivantio

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Help Desk vs. Service Desk vs. ITSM: The Importance of Knowing the Difference

Feb 13, 2023 By Vivantio Team In Vivantio

When implementing new IT solutions, businesses can employ a number of strategies to improve existing systems. In many cases, the value of these strategies correlates to their scale. Businesses of different sizes have varying needs that scale alongside them—larger organizations with system-wide setbacks often require sizable investments to obtain evenly matched software solutions.

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Vivantio

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Asana Hierarchy

Feb 13, 2023 By Asana In Asana

Asana is built to connect your individual work to the broader company mission or objective. Think of it like a pyramid, where each task is the building block of a project, which is the building block of a team, and so on. By knowing how your tasks ladder up to your company’s big-picture initiatives, you have the context and clarity you need to get your best work done.

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Capacity Planning: Tactics, Benefits, and Tools

Feb 13, 2023 By craft.io Team In Craft

In product management, capacity planning involves coordinating and deploying your available resources according to the priorities of your product team and customers. Put more simply: Capacity planning is a process to help your company get the most value from its resources.

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Using Document Templates in M-Files | The Smarter Way To Work

Feb 13, 2023 By M-Files In M-Files

Use of templates in M-Files is really easy. Just select what you want to create and M-Files offers you the templates available. You can select from the ones created specifically for your company and for the specific class chosen, or you can choose from the blank templates.

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Content Management

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Creating and Completing Assignments in M-Files | The Smarter Way To Work

Feb 13, 2023 By M-Files In M-Files

Assignments transfer information and responsibility for task execution to the correct person. Assignments can be used, for instance, to request a colleague to look over a proposal before it is sent to the customer.

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M-Files

Content Management

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Creating Notifications in M-Files | The Smarter Way To Work

Feb 13, 2023 By M-Files In M-Files

M-Files can be requested to send email notifications to end users about object-related actions. Users can create new notification rules via M-Files Desktop: Does your M-Files look different? - This video features the latest M-Files user interface (released in November 2022). Please note that the lessons in this video still apply. To access tutorial videos featuring the previous user interface, please click here. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application.

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