In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. We continued in Part 2 exploring one way that customers can speed up the time to ticket resolution with live chat. And we conclude in Part 3 with more ways to speed the time to ticket resolution, using visual support tools.

In something reminiscent of David and Goliath, the stone of Max Schrems’ landmark legal challenge has shattered the Privacy Shield that protects centralised service providers. This is a really big deal. It means that the personal data of an EU data subject (‘person’) cannot be transferred from within the EU to the US without an appropriate mechanism.

Rocket.Chat 3.5 has just arrived! To summarize its most important features and explain what has changed, we’ve come up a list with the main changes for both Community and Enterprise edition. Check them below! 🙂

The Splunk Audit API App for Slack makes it easy to identify usage trends, detect security threats and drive data-based decisions

Searching for the best Clockify alternatives? Clockify is a powerful Pomodoro timer and time tracking software that helps teams boost their productivity easily. However, it’s not perfect. Apart from having expensive pricing plans, Clockify also lacks several advanced features like web and app usage tracking and screenshot monitoring. Naturally, both of those features are essential to help you manage employee productivity effortlessly.

Crisis management is essential for any business (large and small). It can provide guidance, even in the most chaotic times. And it can find ways for your company to come out victorious on the other end. However, 51% of companies admit to not having a crisis management plan in place. Is your company one of them? If it is, here’s the way to write a crisis management plan, as well as the way companies have used them to resolve crises.