Teams | Collaboration | Customer Service | Project Management

%term

I worked exclusively from my phone for one week. Here's what happened

[This article was written in the wonderful age before coronavirus.] A week ago I spilled a full glass of water all over my computer. Horrified, I mopped up my laptop, turned it upside down, and let it dry in the sun. By some miracle, it still worked. But when morning came the next day, it was totally fried. As I waited for my IT manager to configure my new laptop, I turned to my phone to scroll emails and my work apps.

How to choose a project management software

Whether we use project management software or not, we all work on teams. But an alarming number of us think our teams aren’t working well together. Nearly four in 10 employees say that people in their company do not collaborate enough. Some struggle with communication, while others simply don’t have the right processes in place. For others, it’s a cultural issue. While collaboration challenges vary by company, the solution is the same: smart project management software.

Action website feedback with the Teamwork + Userback integration

Make it easier for your team and clients to report visual feedback from any web page or app and automatically add it as a task in Teamwork with the new Teamwork and Userback integration. When it comes to collecting feedback on web pages and apps, endless screenshots and important information being buried in long email threads is a struggle that agencies, developers and designers are all too familiar with.

Teamwork CRM turns one today!

Happy First Birthday Teamwork CRM! One year ago today we launched Teamwork CRM — and what a year it has been! Since launching, we have worked hard to continuously improve the product, respond to customer feedback, and continue to grow as we help our customers scale their businesses. It’s been a really rewarding year, and the highlight for me as the Product Manager has been speaking to so many great people, who also happen to be our customers.

Five expert tips for running effective virtual meetings

Meetings are ubiquitous across companies of all shapes and sizes, and it takes a conscious effort to ensure they’re actionable and productive, rather than a laundry list of status updates. As teams around the world have transitioned to fully remote-work, many have had to completely rethink their meeting practices, including everything from content to cadence.

Provide solutions when offline with Freshdesk Field Service Management

As a field service provider, it is routine to receive calls for help from remote places. At Freshdesk, we see our customers responding to field service requests daily and delivering solutions in person when helpdesk agents can’t do the same remotely.

Mattermost localization: 700,000 translations, hundreds of contributors

Mattermost shipped with Spanish in version 2.0 on February 16, 2016. The effort was largely completed by our first translations contributor, Elias Nahum. The very next month, Mattermost shipped with Brazilian Portuguese, soon followed by French, Japanese, and more. Today, Mattermost ships in 16 languages, and 26 other languages are in progress. In total, hundreds of contributors have translated more than 700,000 words. 700,000 words. Wow! I am amazed by what our localization community has achieved.

Digital Workers to the rescue: Reasons why Digital Transformations fail and how AI-Powered Chatbots with Automated Workflows can help

Chances are, you have found yourself on this blog because you’re a Business Owner, a CIO, or an IT Manager, who’s looking toward digital transformation to stay relevant with changing times. Can’t blame you though. According to this survey, market pressures are the leading drivers of digital transformation as most efforts are spurred by growth opportunities (51%) and increased competitive pressure (41%).