Teams | Collaboration | Customer Service | Project Management

Task mining explained: what it is, how it works, how it differs from process mining, and how it captures real desktop steps without keystroke logging.

What process mining is, how it works, and why the log infrastructure it assumes is the reason most mid-market teams never get a first process map.

Companies can throw money at AI. But can they make it stick without spending on training?

Twilio helped make programmable communications accessible to software companies. Instead of negotiating directly with telecom carriers and building specialized infrastructure, developers could add SMS and voice functionality through APIs. That model remains useful. Twilio offers a broad communications ecosystem, extensive documentation, support for multiple messaging channels, and programmable voice capabilities.

We’re excited to make it possible for anyone to be a builder on Slack with the launch of Add to Slack, an enterprise-grade deployment path built alongside 10 leading AI creation platforms, including Hyperagent, LangChain, Lovable, n8n, NanoClaw, OpenAI, Runlayer, Skydive, Superhuman and Vercel. Add to Slack is a secure, one-click bridge embedded inside your favourite agent builder tools.

A hiring manager sends HR a simple request: “Maya starts next Monday. Can you make sure everything is ready?” The request sounds straightforward. The work behind it is not. HR needs to confirm Maya’s employee record. IT may need to create accounts and arrange a laptop. Her manager needs to approve application access. Payroll needs the right information. Training must be assigned. Someone also needs to make sure every task is actually completed before Monday.

Most service businesses aren’t struggling with a lack of data. Your teams track time. Projects generate status updates. Managers review utilization reports. Finance teams monitor revenue and costs. Yet when you answer, the picture is often unclear. The challenge isn’t collecting information. It’s connecting information in a way to help you make better decisions.

Digital sovereignty has become one of the defining questions for European institutions. Governments, defence organizations, and public bodies across the continent are re-examining who controls the infrastructure their operations depend on, and increasingly, the answer matters more than where a server happens to sit.

Usability benefits customers through consistency and employees through lower effort. Find out more about our take on the industry shift in favour of easy-to-use software.

Digital collaboration, including messaging, conferencing, and content collaboration, has become the connective tissue of modern organizations. But for IT, cybersecurity, and compliance leaders, that connective tissue has also become a growing liability because of a gap between their perceptions and the reality of risk.